Recent content by Indietrader

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    Employee Problem - What Would You Do?

    Yes I have been thinking this myself and they do have responsibility to cash up. And unbelievably we just watched some more footage of yesterday and they gave away a second item to a different customer. This is within one day. I don't think I can go much further into detail on what I am going to...
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    Employee Problem - What Would You Do?

    Yeah, I know. It's very hard when you are totally reliant on them for the day to day functioning of the business; I have health issues and letting them go means I will be working 7 days a week or closed until I can find another decent employee. So this is why I said it might be in my own best...
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    Employee Problem - What Would You Do?

    Thank you everyone for your comments and advice. I have taken them all on board and we will reflect on this this evening and decide what to do. Have a good evening everyone!
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    Employee Problem - What Would You Do?

    The funny thing is this was not like a chatty, friendly customer. It was a quite demure, quiet-looking person who had not had any interaction or anything. They were not a teenager. They seemed genuinely astonished they were told not to pay. I just keep thinking why would an employee do this...
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    Employee Problem - What Would You Do?

    This is good advice. I think we will wait and see what happens over the next few days first and if this is a daily occurrence. Then we will have a chat and let them explain what is going on from their point of view. If there is no valid explanation then I think they will have to go and we will...
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    Employee Problem - What Would You Do?

    They are the only employee. We cover for them but for personal reasons we can only do this for short periods. It took us a while to find what we thought was a good employee and I don't feel we will find a replacement within a week or two as the job requires some specialist knowledge. We...
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    Employee Problem - What Would You Do?

    Well this only happened a couple of hours ago so we are just gathering our thoughts. But you can clearly see it. The customer approaches with the item and gets their phone out to pay. The employee says, "take it" (can clearly see this) and then waves his hand smiling dismissing the phone. The...
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    Employee Problem - What Would You Do?

    Yes, we feel as though he is going to have to go at some point. But it is going to be almost impossible for us to run the business until we can get a replacement. So do we keep monitoring for now and building evidence and get someone else lined up?
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    Employee Problem - What Would You Do?

    We only found this out a short while ago so we are still a bit stunned. On the one hand we feel as you do and my first words were we need to sack them but on the other hand they have been such a great staff member in so many other ways we are thinking is there any way this can be construed as...
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    Employee Problem - What Would You Do?

    Yes they do know. We have a lot of cameras and a monitor on the counter where they can see it as we all watch it for security reasons. I don't think they would expect us to be watching them in particular and as I said we weren't initially.
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    Employee Problem - What Would You Do?

    So we have CCTV with recording in my small shop. We have one employee who works alone. We need to refer to the footage if we have had an item stolen to identify shoplifters etc. Today we were reviewing footage for this reason when we saw our employee GIVING AWAY a small item. A customer...
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    HMRC Import declarations - confused?

    I started a thread on all of this some months ago and spent a lot of time trying to figure out what was going on. I basically went through the exact process Ray has been through. I also registered for the CDS and managed to log in but there was absolutely nothing there after all of my efforts. I...
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    Fedex & Import VAT Headache - Am I Stupid? (Very possibly).

    Found further guidance which appears to equate to, "We've completely messed up; can you just guesstimate it. Thanks. P.S. Then please come back and correct it all when we do manage to provide the statements." I'm not allowed to post the link as I'm a new member of the forum but it's at gov uk...
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    Fedex & Import VAT Headache - Am I Stupid? (Very possibly).

    I have finally managed to get access to the CDS after phoning them to help to get my address exactly the same as they have it. I just eagerly logged in a minute ago. There's nothing there..... Everything says zero.....
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    Fedex & Import VAT Headache - Am I Stupid? (Very possibly).

    Looks like there is major chaos (even more than usual) behind the scenes at HMRC at the moment. It's very unfair on business owners simply wanting to file their returns correctly and then be able to get on with running their business.
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