Recent content by Helen Wood

  1. Helen Wood

    Card Processing Charges

    Scouting around this forum (and others) I’ve noticed a lot of business owners asking for “the best” or the “the best value” Merchant service provider – this applies to ecommerce as well as other ways of taking payments like Chip & PIN etc, but I’ll keep it ecommerce for this thread. I thought it...
  2. Helen Wood

    CRM

    Amber, it depends on how intricate your client needs the CRM to be, however I really like Goldmine and I recommend it.
  3. Helen Wood

    Cash business owners: Till mistake procedures?

    Hi there, I wouldn't ever advise running a cash-only business as it can put customers off if they only carry cards and you could lose out on sales! (but I work in card payment processing so of course I would say that ...). Anyway, perhaps pointing a security camera at the till might put people...
  4. Helen Wood

    Advice Needed! / Trusted data sellers

    Hi there, I don't work in the loan arena, but I do work for a Financial Services company (Payment Processing - so let me know if you need a good solution for processing cards). However, I buy our data from MIB data and they have been fab. Really helpful and found me exactly what I needed at a...
  5. Helen Wood

    Email Marketing/ Constant Contact Users

    Hi there, I'm working on behalf of a client who would like to start an email marketing campaign. This is fine and I'm well used to creating this sort of content. However, I am looking for a new platform from which to send these emails as I'm a bit fed up with Mail Chimp. I wondered if anyone...
  6. Helen Wood

    Merchant Account Query

    Hi there, I think you have misunderstood - any transaction which is processed outside the region of the acquirer will incur additional fees e.g. a USA card through a UK acquirer, or a UK card through a US acquirer. I can't post a link yet, but do look up LibertyPay Limited and drop us a note...
  7. Helen Wood

    Help needed - Failing coffee shop

    The samosa idea is brilliant. Everyone loves a spicy samosa on a cold day.
  8. Helen Wood

    Merchant Account Query

    Hi Victor, I work for a Merchant Services company and can answer your first Q (1), however my job there is not a payments specialist. If you would like me to set up a call for you with one of our specialists I think you might really benefit (and they are very good at explaining things clearly...
  9. Helen Wood

    Interested to know how much you focus on Marketing?

    I think at the beginning a lot of marketing will be you, yourself. You go out there, you meet people, you network, or you put yourself forward. However, in order to do that, you need to know what your voice is, what your brand will be - and you might want to discuss that with a marketing...
  10. Helen Wood

    How do small businesses use marketing?

    Just a note, I would shy away from WordPress ... it's very easily hacked. Apart from that small note, Mark above me, made a great comment I agree with!
  11. Helen Wood

    Live Chat on Website

    It can work in my opinion (and what I know from working with web developers) but ONLY if the reply is in fact instant and always available (or the function is turned off when no one is there). Otherwise, you may as well use email.
  12. Helen Wood

    Customer interaction

    Hi there, I have had some good results by advising clients to set up a YouTube channel to host all their videos. It's a nice place to refer people to, and can also be incorporated into your website (most recent vids) or linked to through Social Media. You can turn comments on/off on your...
  13. Helen Wood

    For those working alone - Christmas Decorations?

    I don't think it's necessary considering no guests see your office. You could always play some Christmas songs to get in the mood instead.
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