Recent content by Emma Fryer

  1. Emma Fryer

    Need guidance to start a business

    Depending on the software you choose etc costs are going to vary dramatically. There is a wide range on the market a quick google search will offer you a variety of choices. How to market..... make sure you have a good mix of strategies. Good Luck with it.
  2. Emma Fryer

    Need guidance to start a business

    What exactly do you want to know?
  3. Emma Fryer

    other businesses in the same town copying us..

    In my experience it's all about service in retail. Do something different - something new and innovate in the service area. Small things go a long long way. Emma
  4. Emma Fryer

    Jury Summons

    I have refused on work grounds quite some years ago and it was granted.
  5. Emma Fryer

    What damage can be caused to your business by ignoring customer feedback?

    Depends who sees it...... Edited as my first reply was a bit flippant! So it is going to depend on how much traffic the media the review has been posted on gets as well as if people bother reading the review. Some people view reviews with huge scepticism and others use reviews as a concrete...
  6. Emma Fryer

    Business guidance- desperate plea!

    We can provide you Ad Hoc cover and help keep things ticking along for the 1/2 day. This isn't something to panic about - call me - we can help you. Emma
  7. Emma Fryer

    Best 'second number' option?

    I can recommend a solution for this - with a hosted number and then calls going to wherever you need them to. My Colleague David Jones of Phoenix Communication can help he is on 01273 956111
  8. Emma Fryer

    Biggest challenges in customer service over the phone?

    @ChrisGoodfellow on this topic or something else?
  9. Emma Fryer

    Biggest challenges in customer service over the phone?

    So @ChrisGoodfellow Ask me? I'll write you an editorial article. I have been published all over the place in eMagazines, Newspapers, blogs and am regularly asked on BBC local radio on opinion pieces. Oh and @AllUpHere that totally depends on how you are judging 'successful!'
  10. Emma Fryer

    Biggest challenges in customer service over the phone?

    I'd love to wade in on this - but not sure why I should freely offer eReceptionist 30 odd years of experience.....
  11. Emma Fryer

    Can anyone recommend a call answering service? (virtual receptionist?)

    We are fab - contact us http://answer-it.co.uk
  12. Emma Fryer

    Landline to mobile

    My Colleague David Jones of Phoenix Communications can help you - call him 01273 956111 All of our clients he has assisted have been very pleased. Do shout if you'd like a chat about what we can offer too if you like.
  13. Emma Fryer

    Tamper proof containers

    A quick Google comes up with a lot of suppliers to browse.
  14. Emma Fryer

    How to receive money from parents

    Surely what you have paid out offsets what will be paid in so won't affect anything.... NB I am not an accountant but this seems common sense to me.
  15. Emma Fryer

    Business Coach & Mentor

    Speak to your accountant - a good one worth their salt should be able to advise.
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