Recent content by Dave0108

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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    UPDATE: In case anyone is curious how this ended. Buyer opened a credit card chargeback and after few weeks I received the following from PayPal: "We received notice from the buyer's card provider that case ID PP-D-************* has been decided in the buyer's favour. As a valued customer, we...
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    The buyer appears to be some form of the "professional" victim in the way he acted. He didn't respond or send any messages and raised an ebay case and when that failed a paypal case. Only when that failed he responded and said that he didnt receive the parcel and also checked at the depot where...
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    Thanks for the reply. I guess I really have no choice but to refund the buyer as waiting until I am served with small claims court is only going to escalate the costs. Yet another cost to write off under the ever-growing list of costs of doing business...
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    This is very helpful. Thanks
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    Hi. I am the seller, not the buyer. The buyer has not made any comments about asking for other flats. He just fired with eBay/PayPal disputes and now threatening court action. Unwilling to cooperate.
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    My personal opinion is that buyer is at fault based on the evidence I have available to me. Tracking does not suggest that it was delivered to safe place or delivered to neighbor as the buyer is claiming he was told at the depot. P.S. In addition to above I find that customers who start firing...
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    Many thanks for your insight. The one thing that worries me about Small Claims Court is how much extra fees I will be responsible for in addition to the cost of the transaction if I lose? Can buyer claim a much higher number for his wasted time etc? Or is small claims court limited strictly to...
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    So your opinion is that such cases are found in buyers favour when in court regardless of all evidence above?
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    Thanks for the replying, however I am confused by your terminology. Buyer raised two claims, one via eBay and one via PayPal. Both claims were decided in our favour and no refund was given to the buyer. What do you mean by "they will simply claim it back"? My understanding is that buyer will...
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    Buyer claims item not received but Royal Mail confirms tracked & signed delivery

    I'm looking for some advice on the situation. Here is the rundown of events: Im trading as a limited company The sale of a £200 item was done via eBay and Paid via PayPal by customer Item was sent by Royal Mail Tracked 24 Signed service and delivered next day After 5 days buyer claims it was...
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    Pension Credit and Dividend Payments from Limited Company

    Hi If anyone has some experience in this type of situation I would appreciate some advice. I run a limited company which sells products online from my house. Around 3 years ago my mother in law moved in with us and has been helping with running the business mostly doing simple but, time...
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    Customer broke the product and managed to get full refund

    To give you more context the product is high end designer eyewear. I have it in writing where buyer said he was running and the sunglasses fell down and he stepped on it and crushed it. I have sold over 6000 similarly priced products and this is the first time it happened. The only warranty...
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    Customer broke the product and managed to get full refund

    Hi Forum, I am currently dealing with a customer on eBay who purchased a product. Three weeks later admitted that he broke it by mishandling it and asked if we sell spare parts for it. I explained that we do not sell spare parts. He asked if he can return it for a refund as it is of "poor...
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    Supplier not delivering goods and refusing to refund

    Chris, If the outcome is that I never see the money again. Can I write it off? Firstly around £333 of that money is VAT which I get to reclaim anyway. That leaves around £1667. How would I write this off as a loss? I guess it must be one of two ways? A. Calculate the corporate tax for the...
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    Supplier not delivering goods and refusing to refund

    Well, each previous order was delivered within 30 days after payment was made. So I trusted this company. Also I am not a huge business. I am a one man band selling items on eBay/Amazon/Etsy/Shopify. For the type of items which I sell I have NEVER found a single supplier who would send goods...
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