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Hi,
What you're currently paying for that isn't much at all to be honest.
If they still charged £40 for that and provided good service then they wouldn't be making any money, especially after providing support.
Around £60 would be the minimum for that, especially if you want to use cPanel...
Heart Internet is part of Host Europe Group (HEG), along with Paragon Internet Group (PIG), which owned the TSOHost and now defunct Vidahost brands.
https://www.heg.com/#mass
PIG was acquired by HEG in 2015
And GoDaddy acquired HEG in 2017
So Heart Internet and TSOHost have both been owned...
Hi,
Welcome to the forums.
We've seen many similar complaints about TSOHost, for several years now, but it's only got worse since Host Europe Group who acquired TSOHost, was acquired by GoDaddy.
Thankfully moving to a new provider is easy, and any decent host will do this free of charge for...
There will be a delay, yes.
It's best to ask your host to reset the limits after you've made the changes.
Then you can easily see if it's fixed.
The first thing I'd check is the error_log file, although I imagine you did that.
Often it's plugins or other issues with the WordPress...
Thanks for the kind words, glad you're pleased with our service.
You can have one or the other - not both.
So as you're using Office 365 for email, any email account you create in your cPanel won't be used or take effect.
You'll need to add the extra email accounts in Office 365, as that's...
Hi Matt,
The CPU usage should be listed under the Statistics section on the right, which should also detail your memory usage, disk usage and so forth.
Otherwise you can click CPU and Concurrent Connection Usage under the Metrics section.
That should be made available to you. Otherwise you...
@estwig Apologies, this was a brief networking issue lasting for a few minutes at most which is resolved. The cause was quickly found and the issue is resolved and we're closely monitoring the service to prevent this from recurring.
If you have ever have any issues and can't reach us in the...
Thanks Graeme, much appreciated.
I'm glad you're pleased with our service. It's been quite a number of years now and we look forward to helping for your many years more.
It's very rewarding supporting UK businesses such and yours and seeing them grow over the years.
All the best,
Dan
Right, so if the websites have a low resource requirement that can easily support sticking with multiple cPanel accounts.
I don't agree with the suggestion that one supposedly higher performing account will provide a better result or mean you'll get better support or service.
I would take 20...
I would definitely not recommend using Addon Domains.
The last thing you want is a non critical WordPress website for example getting out of date, being compromised and sending spam for example, and then disrupting the service of causing the other websites in the account to be compromised...
Sorry to read about your trouble.
Unfortunately a lot of hosts do get bought out, especially ones with very cheap and unsustainable offers. It can help to avoid those hosts, as some operate simply to quickly acquire a lot of customers by offering very cheap hosting, to then sell themselves to a...
Do you currently have a Windows or Linux VPS?
I imagine you're not running Windows, and wouldn't recommend this unless you have a specific need for it. Windows has a higher RAM requirement, and due to that and licensing costs it typically is more expensive for the same performance.
Linux also...
Depending on the virtualisation technology used, that's quite low for RAM. 2GB would be more reasonable if you're running cPanel.
Not all virtualisation technologies are the same - in terms of performance, separation, reliability, and RAM requirement.
It may well be an issue with the...
Plesk isn't a great control panel, so would be a downgrade.
While Plesk is available for Linux, generally people only use it if they have to - if they're using Windows hosting - as cPanel isn't available for Windows.
If that was part of moving you to Windows hosting, then because of the...