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I decided not to move forward with seeking legal assistance regarding the misrepresentation. During the complaint and subsequent Ombudsman escalation, I ended up in hospital due to concerns with my heart, which was put down to the stress I was experiencing. I made the decision to put my health...
They certainly do know what they are doing. The BBC have investigated the pushing of these contracts, seems like there are 100's of small businesses in the same position as me.
Unfortunately, the misrepresentation was verbal so I have no actual proof.
I did submit a formal complaint and escalated this to the Ombudsman. As predicted, they found in providers favour because "you signed the contract".
Thanks cjd.
I certainly feel regretful for ever getting involved with them, that's for sure.
Thank you for the contact number, I will make the call as soon as I know more about my options to resolve this mess.
It is what I believe is called a "dual contract". It was presented to me by the telecoms provider but the finance lease is a different company.
The contract is a total of 13 pages long, with 5 pages relating to the finance lease agreement. On checking again, the 84 months is only mentioned on...
Thanks eteb3.
I am confused by this part because my business is a microenterprise but the minimum term on the contract states 84 months. I wonder whether the 84 months term relates only to the finance lease though rather than the services or both combined?
Thanks again for taking a look at this for me.
Here's the clause you mention: 20.1.2 ensure that the Equipment is not, without prior approval from the Supplier moved at any time from the address at which it was originally installed, or altered, adjusted or interfered with in any way except by...
Hi Pentel,
We are 2 years in to a 7 year contract.
It is basic equipment, likely to cost around £1000 to buy outright, but lets just say I wasn't advised of everything at the point of sale...that's a whole different matter that I have already attempted to resolve.
Hi Newchodge,
I thought the same but 2 of the several I have contacted said that telecoms is more specialised.
Yes, I am 2 years in to a 7 years contract.
Hi eteb3,
The premises are specified as part of the "customer information" alongside my contact details.
It's all very overwhelming. I was hoping to have a solicitor to look over the contract and advise me of what options I have, if any.