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Not really sure if all the Hermes-hate is justified.
They can be a little slow occasionally if you drop it off locally, as it's generally sub-contractors and not employees picking up and the last mile... but I've yet to have them lose a package.
Same can't be said for RM.
Be wary of many online marketing companies in general.
A lot of the cheaper solutions over promise and under deliver.
If you're willing to invest up front to promote your products (given you've got sufficient demand already) then don't necessarily just do it on price.
You may be able to get...
Agree with above replies, a simple chat might resolve the issue.
If not then move to nudge them with the fact its trademarked before you escalate things.
Legal issues can be a big unnecessray resource drain on any business.