Recent content by BerberLeather

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    Help with trademarks

    I would assume you can. We have the word Leather in our trademark and my husband has the word Studios in his. I think you would hit problems if you were trying to just trademark the word "clean" but you're trademarking the words together not as individuals so I can't imagine you would hit any...
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    Who pays return shipping on international orders?

    Not saying it isn't easy but we have managed it before!
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    New Etsy seller need some advice!

    So I don't sell on Etsy with my current business but I do have a side business with over 1000 sales on Etsy in a fairly niche area. I would make sure you are making the most of your tags on Etsy and don't go crazy specific with them. Looking at what you are selling, your hairpin stool for...
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    Who pays return shipping on international orders?

    You are. But you should be able to claim some of the cost back from your courier; assuming it was covered for damage and you weren't shipping something that they don't cover such as glass.
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    Getting testimonials

    Trustpilot's free account will allow you to send an email to everyone who's purchased through your website encouraging them to leave a review. That might be a good way to tap into people who have purchased but not left reviews.
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    Export Plants From Morocco. Help!

    I can't help you specifically with the import of the plants themselves, but you need to think about how you are going to transport them safely and relatively cheaply. We import bags from Morocco and if you are planning on using some of the big named couriers such as DHL I will warn you now, it...
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    Is PayPal any good ?

    We offer Paypal as a payment service alongside our main payment provider on our website. I think in general customers see the name Paypal and feel like they can use that payment method with ease and their details will be secure. We also use it if we need to send a customer an invoice for an item...
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    China Factory Due Diligence

    I would 100% agree with this. If you are importing substantial amounts then just visiting the factory and seeing how things are run over there can all fall under your due dillegence when you talk to potenial customers and buyers. Although we don't deal with China, we deal with Morocco and have...
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    What's your creative process?

    When it comes to our bags it's sometimes a very practical thing. What isn't my current bag providing me? What do I want from this product in terms of how much it can hold/how secure it is? That's how we started anyway. Now we are a bit more established we take a lot of customer feedback and...
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    Does any one use stripe.com, or have any other recommendations?

    I've heard horror stories about Paypal but never encountered them when we've used them ourselves. I feel the advantage of Paypal is that for customers it's the recognition of the brand and knowing they are secure in using it. We use Stripe as our main payment provider on our e-commerce site...
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    Hello!

    Hi Everyone, My name is Beki and I run Berber Leather, we import beautiful leather bags from Morocco and sell them in variety of places including wholesale/retail/ecommerce. I'm really looking forward to getting to know people on these forums and hopefully can find advice to help grow my...
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