Recent content by benmay100

  1. benmay100

    Should I get a lawyer to write up a customer cancellation agreement?

    I would do that, but they way they are doing it is pretty unsavoury. If we do it I want to do it in such a way where the customer doesn't get locked in, they just are expected to discuss with us first and give us the opportunity to amend their situation rather than cancelling outright with no...
  2. benmay100

    Should I get a lawyer to write up a customer cancellation agreement?

    Hi Everyone I just wanted to say thank you for your thoughts/comments here. One of the issues we have, is lots of our competitors are bringing in this cancellation fee. We've had a few cases lately where customers have been moved onto lower quality cover (on the premise they've been given a...
  3. benmay100

    Should I get a lawyer to write up a customer cancellation agreement?

    Hi Everyone I run an insurance brokerage where we are paid commission by the insurers upon arranging peoples Life, Illness and Income Protection policies. We have massive problems at the moment where we have spent countless hours arranging policies for people only for them to cancel a few...
  4. benmay100

    Recruitment Agency?

    Hi, as someone who has found it tough to recruit people. I would be wary of both routes to be honest. Recruitment companies: - tend not to give you great quality - are very time consuming because constantly contacting you - cost a fortune (but you can usually get them down from 20% to around...
  5. benmay100

    Small Business Dilemma - Why It's So Hard To Hire Good People?

    Hi Everyone I just wanted to thank you all for the responses you have given to my post. I've actually been quite overwhelmed by the response, it seems like hiring good people is quite an emotive and frustrating problem for lots of us. I've since been speaking with a friend (who has a small...
  6. benmay100

    Add a New Forum Section

    Hi guys It's interesting to see my post has been raised in this way. The issue of getting the right staff seems to be an emotive one amongst us small business owners. I for one have been through hell and high water (especially this year as we've grown) trying to find the right people. The...
  7. benmay100

    Small Business Dilemma - Why It's So Hard To Hire Good People?

    Hi The Byre Thanks for your really insightful response. Regards retaining my staff, I don't tend to have such an issue with that (despite the face we are in insurance.... which is notoriously dry and boring!) We retain them with a combination of ratcheted bonus, lots of freedom (can all work...
  8. benmay100

    Small Business Dilemma - Why It's So Hard To Hire Good People?

    Hi Mr D "Despite all that she had over 200 applicants for 4 jobs. 90% totally unsuitable for the role" This is exactly the issue I have had, so one that I am going to focus on, because I think there must be some solution out there that can help small businesses basically.... filter...
  9. benmay100

    Small Business Dilemma - Why It's So Hard To Hire Good People?

    Hi Deniser, thanks for your response. Interesting that you have mentioned using graduates, it's an approach I considered, but never really pursued it. I thought of approaching local universities etc. I always worry however... I know what I was like when I had just graduated Uni, I had no...
  10. benmay100

    Small Business Dilemma - Why It's So Hard To Hire Good People?

    Hi ukitbusiness12 Wow, thanks for such a detailed response, and yes I feel the pain you have described here. particularly true is this... "I really struggled to find good people. I didn't have the budget to pay the headline rates wanted by the recruitment agencies, so often had to beat them...
  11. benmay100

    Small Business Dilemma - Why It's So Hard To Hire Good People?

    Hey Nochexman Thanks for the reply - I like that notion that selling your business to potential hires should be seen as another strand of your marketing. Very true Ben
  12. benmay100

    Small Business Dilemma - Why It's So Hard To Hire Good People?

    Hi everyone, I have run a small business (approx 8 employees) for the past few years, and recently attended my local small business meet up where I was asked what I had found most challenging, above everything else, running and building my business. For me, the answer was absolutely no...
  13. benmay100

    Affiliations with other small businesses - how, who & where!?

    Thanks for the reply again, I find it really quite interesting that there are thousands of small businesses battling away each day (usually spending lots of money in the process) trying to grow/build their own 'clientbase' when actually if they collaborated with each-other and cross marketed to...
  14. benmay100

    Affiliations with other small businesses - how, who & where!?

    Hi AllUpHere, Thanks for the reply - really helpful. What I am struggling with more than anything is actually getting in front of potential business allies. Where do you find them other than just manually searching and.... let's be honest, cold calling/emailing them? If the connections don't...
  15. benmay100

    Affiliations with other small businesses - how, who & where!?

    Hi Steve Thanks for the reply. That's interesting that you successfully use Linkedin to make business introductions. I always imagined that would be difficult and come across a little "salesy" (excuse the terrible use of the English language there) I wonder, do you think looking for...
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