Recent content by Beermonster

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    Royal Mail Theft By Surcharge

    I have recently noticed these charges, I spoke to my account manager about it and apparently they have had the ability to do this for a long time they just didn't and only started it about 6 weeks ago, he told me to dispute everyone and ask for photographic eveidence, which I've done, I'm just...
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    Xero Payroll

    I don’t think that answers my question
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    Xero Payroll

    I’m going to start using Xero Payroll in April, just not sure how the holidays work, our staff all work part time hours and their holiday entitlement includes bank holiday, whats the best way to setup their holiday hours? Do I put the hours accrued annually lower or deducted it from balance or...
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    Missing parcel wrong address

    I think I know what the answer to this is, but I sent a parcel out to a customer, they put the wrong postcode and before it was delivered chose a safe place, the courier attempted delivery but couldn’t so was taking it to a parcel shop for collection, but now they have lost it, I take it I still...
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    Can I ask for a non refundable deposit?

    Consumer.
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    Can I ask for a non refundable deposit?

    Normally when I offer products for preorder I take payment in full and if the customer wants to cancel before it’s in stock I refund them, usually because the products are up to £60-£70 so it’s no great loss if I have to put another in to stock. I have a product coming in the will retail for...
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    Help with childcare

    Is there anyway I can help an employee with their childcare costs? I see the voucher scheme ended 2018 but I can’t find any other help
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    What’s the next step

    I’m not running a nursery so providing child care isn’t an option, I’ve give her the option to do a few hours at the weekend, but her husband won’t let her do it because he doesn’t want to look after the child, I don’t want to get shut of her and I have had someone in temporary but he’s not very...
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    What’s the next step

    I should have said, she only works 10 hours a week, I’ve offered alternative working hours when only I would be in, but she won’t do them.
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    What’s the next step

    During lockdown we have been very busy, and have been working 7 days a week, I’ve furlough one person until the end on May because she couldn’t find childcare, I’ve since extended that till late June, but she is due back next week, but when I last spoke to her she said she still doesn’t have...
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    Child sickness

    Just one off’s
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    Child sickness

    for what? You can’t give someone a warning for having a sick child
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    Child sickness

    Just over 2 years
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    Child sickness

    They have been with us 2 years, the 2 days they are in are the time they are needed the most, I was thinking of changing their days with someone else, then if they are off it’s not as much of an issue, but I don’t know if I can do that and if I can it doesn’t mean they will want to change.
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    Child sickness

    I have an employee that works 2 days a week, 10 hours, out of the last 4 working days they haven’t worked 3 due to child illness, I can’t arrange cover because they don’t let me know until about 30 mins before start time, and if I do bring someone in just in case and they turn up, I’m paying for...
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