Recent content by BEB_Kerry

  1. BEB_Kerry

    “Change of mind” Returns

    I understand, however you are still not exercising your right of change of mind more that they are not suitable for you. PC World and Dunelm Both state in the T&Cs unopened and still packaged under ‘cooling off period’ As I’ve mentioned a couple of times it completely depends on the goods...
  2. BEB_Kerry

    “Change of mind” Returns

    I got a merit in my consumer law module maybe it’s the tutors fault. This was based on putting an e-cigarette together and filling it up with e-liquid. Not all goods of course.
  3. BEB_Kerry

    “Change of mind” Returns

    Gosh how many times do you buy scissors I am pleased you have found scissors eventually to suit your hands. Sending all those pairs back must be annoying. However it’s a different law ‘not fit for purpose’ maybe as they do not suit you... not just ‘I have changed my mind’ Have a good evening
  4. BEB_Kerry

    “Change of mind” Returns

    In all fairness it depends on the OP goods. I assumed vape products which he has now stated that isn’t the case in regards to my comment of being unused. I still think you would struggle to buy scissors online , for it to be in a packet, opened and they would refund. It also completely depends...
  5. BEB_Kerry

    “Change of mind” Returns

    If you opened scissors and said you just changed your mind there is no legal obligation to accept return especially for a full refund. The right to change you mind does not give consumers the right to use those goods to a point of devaluing the item and making them unsellable, otherwise the...
  6. BEB_Kerry

    Cost of privacy policy and terms of service?

    Depending on whether you want them bespoke you can pay less than £100 for something pretty templated but don’t expect it to cover you fully. There are solicitors that I’ve seen quote nearer to £2000. With anything like this it’s important to buy from someone you trust etc. There are...
  7. BEB_Kerry

    “Change of mind” Returns

    The consumer contracts (information, cancellation and additional charges) regulations state 34 (9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature...
  8. BEB_Kerry

    “Change of mind” Returns

    Customers have a right to return faulty goods of course. However the 14 day cooling off period 'change of mind' is simply that. Taken from which? website "You don't have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t...
  9. BEB_Kerry

    T & Cs window cleaning company

    Hi Phil. I am happy to have a look over your current terms and make some recommendations with no obligation. I appreciate you are just starting out but this is something that is really worth investment. It ultimately lays out your whole business process and can be the difference in securing...
  10. BEB_Kerry

    “Change of mind” Returns

    What do your terms say? If the goods have been used once then they cannot use their right to a cooling off period.
  11. BEB_Kerry

    Franchise contract validity

    It's still a contract without a signature and will be a contract by conduct. You will have to dig out the initial contract and see what you agreed.
  12. BEB_Kerry

    Cancelled within 28 days and won't pay deposit

    This is only for B2C contracts not B2B, B2B do not have to follow the same laws. I write terms and conditions, and have written many for this type of thing. If you are calling it a 'deposit' then you should be taking that at the point of booking otherwise you can lack consideration for it to...
  13. BEB_Kerry

    Contract Review

    Hey Craig. We are contract law experts and offer contract reviews as a service and also contract drafting. Please PM if you want to discuss further.
  14. BEB_Kerry

    Sub Contractor advice required.

    Is there any agreement between you and the company refusing to pay?
  15. BEB_Kerry

    Advice related to GDPR applicable to my line and title of formation

    Hey I can help with the GDPR question. I need to have a better understand of your business model though. If you want to DM me that is fine and happy to have a discussion over the phone (we don't charge for initial consultation)
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