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Firstly, did you contact RMS or did they cold call you?
You said the contract was signed via phone and email, what did the email contain?
Was there an attachment with the Terms & conditions of the contract? Rental and transaction charges?
Hi Pampas
I dont know which are you live in, so I cant comment on why your TS wouldn't pursue it, mine did - but only after a push. I suggest going back to your TS, via e-mail, and putting to them the RMS contract, especially T&C 1.1 'You acknowledge that in applying for membership of RMS you...
The industry awards refered to are not really 'industry' they were only open to resellers for Elavon - so a closed shop. Getting high volumes of new contracts is easy if you lie and cheat. You can win at sport if you cheat, but eventually you will be caught and exposed
Hi Pamaps
what a terrible ordeal to be giong through at Christmas.
Trading Standards in Milton Keynes are very aware of Retail Merchant Services and have already visited them. My Trading Standards team in liaison with Milton Keynes got my contract rescinded - so you can win. You can also...
Hi Andrew
business-card-payments-merchant-services-milton-keynes.co.uk
this is the site you need to post on.
It is my understanding that debt collection agencies have to be licenced by the FSA. I checked back in March when I too received a letter from REMAS and they are not registered!
Their...
Hi Wedding Lady
I agree with everthing LMD says. Use Trading Standards, Retail Merchant Services are already in their spotlight and it worked for me, you can also try the Office of Fair Trading it has worked for some other aggrieved RMS users. Do write to them, sending your letters 'signed for'...
Sorry to hear about your lease, I nearlty had that a few years ago.
Going to the FSA would be a waste of time as they and all other resellers are not regulated - that's a seperate channel to pursue. However I suggest the Office of Fair Trading and Trading Standards. so many of us have now...
I agree with everything David A has said. Retail Merchant Services will still try to settle this by phone, it's another way they can deny any & all. buy a digital voice recorder - about £40 - then you can record the conversations, thier responses & promises will help you later. Did the salesman...
Hi Gem148
I had my contract rescinded, but not until Trading Standards got involved. Retail Merchant Services are very good at denying everything. The salesman who called on me said 'you have a 30 day cooling down period' - he lied, but I found another of his victims a few weeks later via this...
A fridge van is better, you can carry extra drinks than your trailer based chiller could handle. If you get a van that you can put on eternal power, you can load it at home before you leave knowing the stock will be safe, you can then plug it and the trailer into a generator at events. Depending...
Hi David,
Thanks for adding to this thread.
Retail Merchant Services must be exposed as being at the rogues of the market.
With reference to 1.1 that is not a strong enough 'get out clause' for them as there is the:
The Business Protection from Misleading Marketing Regulations 2008,
[Copy &...
Hi Wigan
my personal experience says dont get anywhere near RMS.
Their salesman lied, saying "there was a 30 cooling down period under FSA regulations" There wasn't, they are not governed by the FSA [or any one for that matter]. All the RMS did was deny any wrongdoing. They even said 'they were...
RMS are not registered with the FSA, nor do they, or any reseller for that matter, have to be. Is is Evalon thaqt are registered. I have written to my MP to see if this situation can be changed. I urge anyone who has had difficulties to report all this to Trading Standards, keep sending them...