Recent content by Amy_Sagepay

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    Average conversion rate is 7%...says Sage Pay report

    Hi All, I just wanted to drop in and explain the sample size of businesses that participated in the e-business benchmark report. The majority of respondents (89%) were businesses processing under 5000 transactions a month with 59% having just 1-4 employees. We would class these as smaller...
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    Sagepay and 3rd Man

    Hi, The 3rd Man screens all available data, including Personal data, Payment data, and Address data. The 3rd Man screens to identify suspicious behaviour or where risk appears abnormally high, for example: • Multiple addresses used by the same person or card. • Repetitive names or...
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    Sagepay 25% fee increase

    Hi, I'm really sorry to hear that some of you are concerned with the price increase. Unlike our competitors we've always added the tools we believe are essential for running a business to our customers accounts for free. Things such as 24 hour, UK-based telephone support, fraud-prevention...
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    SagePay - Refund more tan original transaction?

    Hi, No need to wait for an email. The standard payment type Refund can only refund a transaction up to 100% of the original amount, you cannot refund any additional amount. If you would like to refund more than the original transaction amount this can be performed by the Direct Refund payment...
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    Choosing an Online Payment Processor

    Hi Ryan, The answer is yes. When setting up your E-commerce site you will be required to set up a Business bank account and Merchant account. The merchant account is necessary because this acts as an agreement between yourself and your bank that you are able to take online payments. Once a...
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    Choosing an Online Payment Processor

    Hi All, If you have any queries about our products or services just give me a shout! Amy Sage Pay
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    SagePay as PSP?

    Hi All, If you have any specific queries regarding our service or products I'll be happy to answer them. Just give me a shout if you need anything :) Amy Sage Pay
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    Merchant Account?

    Hi, At Sage Pay we require you to have a Merchant Account to be eligible for a Sage Pay account. Unfortunately we don't work with Patrasys but you can obtain one through any of the major UK banks, however these can take around two weeks to set up. If you need any further assistance please...
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    SagePay Down - Again

    Hi, Simon Black, Sage Pay's managing director will be sending out a communication regarding these issues to all customers and partners first thing in the morning which should cover off all of the points you have raised. However, if you do have any further queries, please do not hesitate to...
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    SagePay Down - Again

    Hi All, Thanks for your patience. I understand your frustration and annoyance at the lack of information being supplied by us. Unfortunately, we were unable to provide a rough ETA earlier due to the volume of archived transactions affected and the issue experienced. As transactions were...
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    SagePay Down - Again

    Hi, Our Technical team are currently working on getting all archived transactions back onto the system for you so once everythings back in place we will have a full debrief. We will then provide our customers with a full account. Amy
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    SagePay Down - Again

    Hi CJD, Thanks for your reponse. Yes, repeat billing is part of this historical data as the original transaction that you are repeating was put through previously. Unfortunatley this historical data is still unavailable but we will keep you informed when we know more. In regards to your...
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    SagePay Down - Again

    Hi All, As you are aware we have encountered some issues with the system. ALL transactions are processing as normal as we were able to switch to our backup server within minutes. However, historical data is not yet available. We realise how inconvenient this is for you and our Technical...
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    Merchant that accepts maestro

    Hi All, The information you have here is correct. We can offer Maestro as a payment type on your account however, you will be required to set up 3D Secure in order to be able to process Maestro transactions. 3D Secure is a type of fraud screening tool in which the shopper is required to...
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    New Company Setup - Adivce needed

    Hi JKF, Referring back to your first post, we can offer a combined service of both payment gateway and merchant account through HBoS for £20 per month. There's no set up costs and as part of this package we also provide a number of add ons such as free fraud screening tools, 3D Secure set up...
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