Is this an effective pitch?

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mindatrisk

mindatrisk

Free Member
Aug 8, 2007
1,022
70
  • #1
    Give an inch… take a smile!

    Pressure is becoming stress. Stress is meaning low job performance. And low job performance is causing YOU a turnover you cannot afford.

    Your staff need a mindset that will manage pressure and transform it into real growth… and never, ever into stress.

    I can teach a mindset in your staff that transforms pressure and challenges into learning opportunities and tangible growth that benefits themselves, the customer and your business.

    You will have staff that stand tall in the face of a challenge and ask only… ‘How can I grow from this’.

    You will have staff members who when confronted by an angry customer will think only… ‘What can I do to end this call with TWO smiles?’

    You will have staff who wake up each morning wondering… ‘Oh mannn, I have to wait an HOUR to start working? DAMN!’

    And you will stand watch over your workforce and marvel… ‘My staff WANT to be here!’ ‘My staff actually WANT to be here!’

    And you will sit comfortably and smile as you relish a familiar workforce buzzing with excitement and compulsive desire to GROW, GROW, GROW. LEARN, LEARN, LEARN.

    This is the mindset I can instigate. This is the workplace you will revel in.
    NOW is the time for you to evolve your call centre and your staff.

    Give me your time and you will see that you have the once distant future of call centres… NOW.

    ............

    I am planning to deliver this with a 'this is an end of the call centre and i am your salvation' tone. Expressive, forceful, passionate, well meaning. That sort of thing.

    A question....

    If i was pitching over the phone, would i ask to speak to the appropriate person first, and then when they are on the phone do i just march into the pitch or ask them if they want to hear my pitch?

    Thanks.
     
    M

    Mr_Wizard

    Free Member
    Jan 10, 2008
    177
    26
    Aylesbury
  • #2
    Hi.

    I'm not sure what the others think but I've just put the phone down on a telemarketing person who just wanted to 'talk at me' - I don't want to hear any kind of pitch until someone has taken the trouble to find out (a) if I have a problem and (b) what my problem is. If they do that and then tell me they can address the problem I'll listen.
     
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    Trainer Bubble

    Trainer Bubble

    Free Member
    Business Listing
    Jan 22, 2008
    192
    36
    Portsmouth
  • #3
    I think that would make a great letter or promotional flyer. However, I wouldn't want to hear it over the phone.

    The best telephone salespeople always engage with me and come across as friendly and helpful rather than talking all the time. I just want to feel loved when someone calls!
     
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    S

    simonr

  • #4
    I'd not believe a word of it. It's hype. You can't promise these things - all you can promise is that you'll do what you do - but you're making promises about what the people you train are going to do. That's different.

    To get me to even listen to you, you'd need to change the phrasing to make it sound more credible. Then you'd have to back it up with some statistics. I can claim to teach your staff to fly, but would you pay me just 'cos I claimed that?

    S
     
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    mindatrisk

    mindatrisk

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    Aug 8, 2007
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  • #5
    Hmmm interesting. So what the hell is a pitch for then? Is that at a later opportunity, in a presentation perhaps?

    So what do you suggest when ringing a company with my training service to offer:

    a. If they are experiencing any problems... (maybe suggest some obvious ones, turnover etc.?)
    b. Let them tell me exactly what their problems are.
    c. Let them know that i have a solution and would they be interested in hearing more about it.

    Is this what you suggest? And then what would you recommend? Am i telling them about my service? Telling them how they benefit? I mean, i don't think i should be telling them HOW i'll solve their problem over the phone, but maybe give them an insight into how i would?

    Thanks for the observations.
     
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    mindatrisk

    mindatrisk

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    Aug 8, 2007
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  • #6
    simonr said:
    I'd not believe a word of it. It's hype. You can't promise these things - all you can promise is that you'll do what you do - but you're making promises about what the people you train are going to do. That's different.

    To get me to even listen to you, you'd need to change the phrasing to make it sound more credible. Then you'd have to back it up with some statistics. I can claim to teach your staff to fly, but would you pay me just 'cos I claimed that?

    S
    Click to expand...

    Thanks. I think my point in saying what the people i'll train will be doing was highlighting the benefits. I am saying that i will change how your staff think and these will be the results...

    I don't think that is unreasonable because if i was offering a typing course then i would say that your staff will be typing quicker.
    I am saying that i am offering a way of thinking that will make your staff enjoy their work.

    As for statistics, i am a new business, i have not worked with any clients yet, i am currently building up to trying to sell my service. What could i provide as a reasonable substitute for statistics? Or could i use general statistics that show turnover is lower when staff enjoy their work etc.

    Thanks.
     
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    S

    simonr

  • #7
    Some general statistics pulled (for example) from the HSE website would be a start. It at least grounds your 'solution' in a 'problem'.

    I take your point about the typing course analogy, but even then I'd qualify it some-how. If it turned out that all the company's secretarial staff had no hands you'd be hard pushed to promise to make them type more quickly. Obviously you can make reasistic assumptions about typists but my instinct is that you can't do that about the way people think. Genrally, people are more resistant to changing how they think to changing how they type! ;)

    You may well be right in your claims, but that's not the point. You have to sound right.

    BTW, what is it you're going to be doing to make this fantastic change?

    HTH

    S
     
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    capsule01

    capsule01

    Free Member
    Nov 2, 2006
    122
    13
    London
  • #8
    I think it reads well but about 15 lines too long.

    People just don't have the time to listen to that much info and certainly don't take it all in.

    I would suggest trying to connect with the person on the end of the phone first.

    Ask them if they are stressed by today's heavy work load?

    good luck.
     
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    mindatrisk

    mindatrisk

    Free Member
    Aug 8, 2007
    1,022
    70
  • #10
    simonr said:
    You may well be right in your claims, but that's not the point. You have to sound right.
    Click to expand...

    Yeah you are right, some relevant stats would go a long way in helping.

    simonr said:
    Genrally, people are more resistant to changing how they think to changing how they type!
    Click to expand...

    Hmmm i am not so sure. Excuse me for giving a kind of harsh example but i hope it highlights my point.

    A close friend of mine was raped last summer. Being a close friend i talked with her a lot about it, and fortunately because she respects me she also listened carefully to what i said, however harsh and disagreeable it was. And the main point of what i told her was to think about what she wants in life. Does she want this to ruin her life? Or would she prefer to find a path to peace and closure over it? Of course she wanted the latter. So i told her that regardless of how bad an event or problem is the only focus you should hold is that you create so much good and gain so many benefits from the event that you end up grateful. In other words, i was telling her that she should aim to reach a stage where she is grateful for being raped, because she has gained so much from it.

    Seven months later and she is there. Was it hard? Damn right. Was it worthwhile? No doubt about it. She has used this event to develop a skilled and confident state of mind whereby she now feels she can take on anything and come out of it better for it happening.

    Now naturally she started off with a lot of angst, a lot of self pity and she was ready to crumble and retreat. But in the face of huge pain she chose to think differently and she managed it, simply because she recognised what she could gain from what i was suggesting and with each step and each gain she was encouraged to continue.

    Of course there was much more said, but i hope i have given you a glimpse of a way of thinking that i am encouraging and wanting to teach, and i hope it satisfies your question below a little bit.

    simonr said:
    BTW, what is it you're going to be doing to make this fantastic change?
    Click to expand...

    If you want to know first hand, PM me a problem in your life, and i will transform your view. It is easy, it is intuitive. I am basically teaching a level of common sense that we have fallen asleep to. I am the gentle nudger.
     
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