The Ultimate in Customer Service: Can you better this?

One of the great things about running a growing business that’s starting to make a bit of a splash is that you get invited to pretty exclusive events and get to meet some big overachievers.
I was at just such a small event last night. The room was full of successful business owners. I’m only going to drop two names in this blog post, but there were over a dozen people whose name and/or company name you’d instantly recognise.
Two conversations illustrated how central customer service is to two successful companies.
I spotted that Charles Dunstone (CEO and Founder of Carphone Warehouse) was using ...

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