So here’s the challenge we faced:
Our support system runs on Kayako eSupport using Rackspace Cloud and a mySQL database
Our main system (our application, or admin area – everything!) runs on our own MSSQL server.
As the business is growing, the volume of support tickets is growing too and so is the size of the support team. The Support Manager needs a better overview of what’s going on with support and individual members of the team.
Continue Reading...
Our support system runs on Kayako eSupport using Rackspace Cloud and a mySQL database
Our main system (our application, or admin area – everything!) runs on our own MSSQL server.
As the business is growing, the volume of support tickets is growing too and so is the size of the support team. The Support Manager needs a better overview of what’s going on with support and individual members of the team.
Continue Reading...
