It's not often I get angry but I certainly did recently while waiting for the company which manages my rented house to fix a broken boiler. In the end, I endured eight days of cold showers before the problem was sorted.
Throughout the whole process I experienced amazingly poor levels of customer service with unfulfilled promises, a confrontational attitude and mis-communication. Believe me, the company got to know how I felt about it but I'm still pretty annoyed so ever the journalist, I thought I'd write something which would serve as a warning to other business owners against not alienating their customers.
To read my blog in full click here.
Throughout the whole process I experienced amazingly poor levels of customer service with unfulfilled promises, a confrontational attitude and mis-communication. Believe me, the company got to know how I felt about it but I'm still pretty annoyed so ever the journalist, I thought I'd write something which would serve as a warning to other business owners against not alienating their customers.
To read my blog in full click here.
