Recent content by Throwaway2

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    Royal Mail Theft By Surcharge

    Nearly all of our surcharges were for the 6x4x4 boxes and we always stuck the label on the non-tape side. Our next smallest box is 9x6x4 and I'm not sure if that ever got surcharged, maybe once or twice. I am fairly confident, judging by the metadata in the images Royal Mail provides, that they...
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    Royal Mail Theft By Surcharge

    From my perspective Royal Mail did me right in the end and I don't know if anyone else is truly being wrongly surcharged or if they're just whining about having to pay extra for real errors they made. There's no material gain for me inflicting the drama of the media on myself. If someone else...
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    Royal Mail Theft By Surcharge

    Just checking in. We still haven't had any surcharges since July so our block is still holding. I'm worried though that Royal Mail still sneak them back in somewhere else and I won't spot them until months later. I thought maybe Royal Mail had improved things and the issue had quietened down...
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    Royal Mail Theft By Surcharge

    Don't conflate the new unreadable barcode surcharges with the older and well established surcharges like incorrect format, weight, etc. They have evidence of incorrect format etc. If it's multiple items stacked on top of each other they will refund you no questions asked. If it's a soft...
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    Royal Mail Theft By Surcharge

    I finally got a credit for everything, actually a little bit extra because they couldn't find the same number as surcharges in their system as I counted from invoices so they also refunded an unrelated admin charge from something else. And they still did the VAT wrong on surcharges relating to...
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    Royal Mail Theft By Surcharge

    They were the same for me. Open a new dispute for every invoice and they will always reply in 1-2 weeks with 2-4 photos, sometimes with lines drawn on them pointing out nonsense. So depending on how regularly you receive invoices you can slowly build up evidence.
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    Royal Mail Theft By Surcharge

    Also, no, we haven't received any new surcharges since it was escalated at the start of August. I doubt they have improved the process at mail centres. I think they can just block surcharges from being billed to certain accounts. Someone else earlier in the thread said the same thing happened...
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    Royal Mail Theft By Surcharge

    I had a unique situation in that I've done open source development in the past with thermal printers, barcode scanners, etc so I was very confident when Royal Mail were BSing me. I also still had contact points with Royal Mail's development teams. What I did was: 1) Open a surcharge dispute...
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    Royal Mail Theft By Surcharge

    I've now received a credit for about 3/4 of our surcharges. It seems like they only calculated back to April instead of all the way back to January. They've also over refunded us VAT as they didn't take into account that international labels and their surcharges are zero rated. I've asked them...
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    Royal Mail Theft By Surcharge

    They never claimed that with me. They seem to make up any nonsense on the spot, like a child making up excuses. As you can see in this thread we've all been told different stories to try and make us give up and go away.
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    Royal Mail Theft By Surcharge

    One of the very first things I asked Finance is if they have trouble with certain box sizes and they confidently said "no" and that they can handle all sizes allowed by the rate cards. Royal Mail doesn't publish a minimum size for domestic mail but they do for international which is 140mm x...
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    Royal Mail Theft By Surcharge

    Good to hear more people getting refunded. 2 people in this thread have now said they've been fully refunded. 1 says partially. 1 (me) have at least stopped new surcharges but not yet received a refund for past surcharges. The tide is shifting.
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    Royal Mail Theft By Surcharge

    Bingo. Kite Packaging CSW060404 boxes? They account for a huge percentage of our surcharges. Nearly every example photo I used in my case was a 6x4x4 box which is when I realised that maybe Royal Mail has a problem with boxes with 4 or 6 equal sides. Or maybe their machines are miscalibrated...
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    Royal Mail Theft By Surcharge

    I had a few weeks in the past where I didn't receive any surcharges but I was hoping they had suspended surcharges for everyone until they resolve the issues I raised with them. Unfortunately that seems to not be the case if you've still been getting them during August. Since you were getting...
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    Royal Mail Theft By Surcharge

    Is anyone still receiving unreadable barcode surcharges? We haven't had any now for 4 weeks and I don't see any new posts about the issue anywhere on the web. When I google for "unreadable barcode" a correction charge help page now comes up on Royal Mail's website that I'm pretty sure wasn't...
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