Recent content by stephenrodgers

  1. S

    Which ticketing system do you use?

    I started with osTicket too but quickly outgrew its limitations. I now use a modular setup with Jira for dev tasks and Phonexa to handle sales/support flows—especially useful for linking email tickets with VoIP interactions. It’s lightweight enough for solo work but scales when needed...
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    Are you using Artificial Intelligence in your business yet?

    We started using AI in small ways—mainly for customer support and content generation—and the results have been surprisingly effective. What helped most was focusing on one clear use case before scaling. It’s not about replacing people but enhancing productivity. I’d encourage anyone hesitant to...
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