Recent content by Stellaella

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    Alibaba dispute not received

    I'm very sorry to hear that. Yes I never received my goods but I did eventually receive a refund via Trade Assurance however it took me almost 1 year dealing wiht the open dispute. One of the important things I learnt while researching how to win the dispute is to ensure you are able to prove...
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    Alibaba dispute not received

    Thank you so much everyone for your advice @Paul Kelly ICHYB @japancool @MOIC @CHUKTC @Directimport @Mosess It was very helpful and encouraged me to keep on pushing when I was tempted to give up on the whole thing. I finally did receive a full refund!! But it took almost a year. Guessing there...
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    Alibaba dispute not received

    Paul, thank you for your reply. It's been a while but I was wondering if as part of the refund process you were offered partial refunds from Alibaba trade assurance dispute team? Mine is still open and it has been almost a year. They offered me 1000, then 1500 now 2000 partial refund. Don't...
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    Alibaba dispute not received

    I am not sure if I'll ever find out. Now having found he has another account with so many bad reviews from people claiming the never received their orders, I don't believe anything he has said....
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    Alibaba dispute not received

    Thank you for your advice, that's helpful and very true.... I had generally postivie experience using the site for few years until this happened. Trade assurance has given me false sense of security. However I found out it is very difficult or nearly impossible to claim refund when things go...
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    Alibaba dispute not received

    Fair point! I have even attempted 'testing' the supplier with a small shipment prior to that and it went fine. But I definitely made a mistake of not doing enough due dilligance... And not raising chargeback long time ago when goods were delayed and seller was stalling. I expected Trade...
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    Alibaba dispute not received

    That's a great point. Let me review the pro forma. And of course we discussed how long it will take to deliver the goods. I have escalated via chatting to the agent and awaiting for someone from 'higher team' to email me. I will send through the screenshots of the feedbacks from both accounts...
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    Alibaba dispute not received

    Wow... 1 year is a long time to get a refund. Has anything in particular worked for you to push the refund? I did pay via Trade Assurance but apparently it doesn't cover goods arriving out of time. I'm being told to wait for goods to arrive... It's crazy it's been 15 months since I ordered the...
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    Alibaba dispute not received

    Hi, I was wondering if anyone can offer some advice please. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. I paid via trade assurance and opened a dispute in April 2022 which is still open. The seller put a fake tracking info showing completely different...
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