Recent content by Smithco

  1. Smithco

    Looking for insight into filing a small claim against amazon.com (US) from the UK

    The US seller agreement is here. If the US entity is the only one you can serve, it appears that would be Amazon.com Services LLC in Washington. That’s likely a non-starter because of the legal costs involved over there. I’d suggest taking legal advice to see whether you could include a UK...
  2. Smithco

    Looking for insight into filing a small claim against amazon.com (US) from the UK

    If you’re British and have transacted with Amazon in the US, the first step is to identify which entity you’re actually dealing with. When you trade with them, do you do it through your UK interface, or do you log in to Amazon.com and operate a separate US selling account? If it’s the latter...
  3. Smithco

    Looking for insight into filing a small claim against amazon.com (US) from the UK

    The case revolved around them cancelling a listing and holding stock in FBA, and refusing to return it. There is an NDA that prevents me from discussing the outcome in detail. I think I am free to say the matter was resolved. ;)
  4. Smithco

    Looking for insight into filing a small claim against amazon.com (US) from the UK

    Yes, Amazon EU Sarl, I believe it was.
  5. Smithco

    Looking for insight into filing a small claim against amazon.com (US) from the UK

    The process is exactly per the link I gave in post #8. Entity matters. It’s all about the entity. If it’s Amazon.com Inc or Amazon Services LLC, you can’t simply serve at the London address unless you can show they have a UK presence or an authorised agent here, or you name one of the European...
  6. Smithco

    Looking for insight into filing a small claim against amazon.com (US) from the UK

    I never suggested they were one entity. Perhaps you don't understand the concept of a service address. I served them in London when I sued them; the entity was registered in Luxembourg.
  7. Smithco

    Packaging company that can create bespoke packaging / work closely with

    I get exactly what you want here, as I know a chap who does similar with different products. Reach out to Richard at this firm. Tell him his pal in Manchester pointed you towards him. He has guys who do exactly what you want. Ask him nicely, and he'll probably put you in touch with who you want.
  8. Smithco

    Best UK Hosting Company?

    I have been investigating hosts recently, as like many, I was fed up with issues. After much investigation, I almost went with Kristal, as many here mention, but I ended up with Hyve. If you want a top drawer set up, that is the type of firm to use. It does, however, not come cheap if you want...
  9. Smithco

    Self Delivery to EU

    There's a fair chance they won't even check the van. If they do, they may not even care. If asked, personally, I'd just say, "Oh, that happened to be in the van, it'll be coming back with me".
  10. Smithco

    Looking for insight into filing a small claim against amazon.com (US) from the UK

    Why not investigate if it's possible to sue them here instead? As it is the same group, I don't see why you can't use London as a service address if the entity is correct. There is a guide on sueing Amazon in the UK here.
  11. Smithco

    Irish Customs

    We get stuff returned for no visible reason by Irish customs when sent with Royal Mail. I resend it with Evri/Landmark if cheap, or DPD if it's worth a bit more, and they go through OK. Yes, I think they are jobsworths. Belgium are good at this too.
  12. Smithco

    Royal Mail Theft By Surcharge

    There is a service called Letterbox Tracked (LBT), which is a good inexpensive middle ground. Basically letterboxish sized Tracked 48 at less money. Talk to your account manager about it.
  13. Smithco

    Reaching out to all experienced Amazon FBA sellers..

    When I started doing Amazon FBA I had visions of using it as a semi-retirement plan. I liked the idea of sitting on a beach in the future while they packed my best-selling stuff and filled my bank with money. The reality was very different. It was a huge PIA. I have nothing FBA now, only FBM...
  14. Smithco

    Why are there so many crap websites?

    Have you read their site? It's hilarious. I love it! My kind of people. https://hebtro.co/contact-visit/
  15. Smithco

    Alternatives to Opencart?

    Can I ask you why you recommend 3.0.4.0 instead of 3.0.8.0? Surely 8 should be better than 4?
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