Recent content by smac

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    Customs Procedure Code - sending customer replacement part

    Hi Customs Geek, Thanks for taking the time to provide an answer on this question. That was really helpful and steered us in the right direction. We've got it all booked in with UPS now and its on its way to our customer. Thanks! Sam
  2. S

    Customs Procedure Code - sending customer replacement part

    We are based in the UK and sold an electrical product to a customer in Denmark. On delivery, the customer in Denmark reported that a feature of the product wasn't working. We identified that an internal part of the product was faulty and we said we would send a replacement part under our...
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