Recent content by Sarah Skelton

  1. Sarah Skelton

    When your business grows, does clarity grow with it — or fall behind?

    I agree, but how do we spot these gaps that are forming before they impact growth and the customer? communication is key, which we know but is there a form of rigour required?
  2. Sarah Skelton

    When your business grows, does clarity grow with it — or fall behind?

    Absolutely - assumptions are usually where it starts. I have seen the same thing: when things are going well, people don’t notice the small gaps. It’s only when there’s pressure or a disagreement that those gaps suddenly matter. What I’m curious about is how businesses spot those early signs...
  3. Sarah Skelton

    When your business grows, does clarity grow with it — or fall behind?

    Afternoon, I keep seeing the same pattern: clarity issues show up long before anyone calls them “people problems.” Sometimes it’s expectations that aren’t aligned, sometimes a role quietly expands, sometimes a conversation gets delayed because no one’s sure who owns it. I’m curious how...
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