Recent content by salesladder

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    Telesales People - Acceptable Amount Of Call Time?

    Maybe i didnt say it correctly but yes thats exactly what i mean
  2. S

    Telesales People - Acceptable Amount Of Call Time?

    I see that every job has stages and I see that the numbers will change per stage. I don't understand why the metrics themselves change. Can you explain that. Maybe I'm being a bit thick :) Im sure it was my reply that was a "bit thick" and not you. :) The metrics wont change in...
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    Telesales People - Acceptable Amount Of Call Time?

    Its also worth remembering that the measurable stats will also change as the course of the project changes. If the project is in the initial satage and it is more cold calling and contact aquisition, there will be more dial outs with less average call time. Moving through the project as the...
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    Telesales People - Acceptable Amount Of Call Time?

    There are many figures and measures bandied about by people. Some telesales people can attain the same results from half the calls of others. Or double the results with the same amount of calls!!! If average calling time was the only measure you were looking at (which it should never be) then...
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