Recent content by ripski70

  1. R

    Desperately seeking advice on email interception fraud

    Ok yes I agree, so if the bank doesn't refund them the money and they still only offer to pay 50% should we take them to small claims ?
  2. R

    Desperately seeking advice on email interception fraud

    When you say ' You likely have not' with regards payment -what do you mean ? they are refusing to pay 100% of the invoice because they are saying it was partly my fault because they think my email was hacked. Its in the hands of the banks at the moment
  3. R

    Desperately seeking advice on email interception fraud

    I agree but then I guess I would !! It just seems odd that they just happened to hack my account and find one of the very few yet biggest invoices we've ever sent. Whereas the customer is dealing with invoices every day.
  4. R

    Desperately seeking advice on email interception fraud

    Yes I totally agree, they are a huge company going for years, we are 2 yrs old and tiny. Surely experience would have told them something is off here let me just pick up the phone and check.
  5. R

    Desperately seeking advice on email interception fraud

    Yes I have checked and no, yes that is good advice thank you
  6. R

    Desperately seeking advice on email interception fraud

    Thank you, yes done and doing all that. My question really is about accountability, it appears my email was compromised and so although I made reasonable steps to prevent it, it happened. Is that my fault ?
  7. R

    Desperately seeking advice on email interception fraud

    No it doesn't I have none of the fraudulent emails in any folders but they would delete those surely ?
  8. R

    Desperately seeking advice on email interception fraud

    Would people recommend using the small claims process if after the bank has said they cannot refund the money to the customer ?
  9. R

    Desperately seeking advice on email interception fraud

    Great advice but what about their argument that it is partly my fault because it was my email account that was used by the fraudsters?
  10. R

    Desperately seeking advice on email interception fraud

    Surely It's obvious I'm not involved as I am still owned over 4k and they have 2500 of my products.
  11. R

    Desperately seeking advice on email interception fraud

    They received fake emails alleging to be from me, and they got hold of an emailed invoice and I'm assuming photo shopped in their own details.
  12. R

    Desperately seeking advice on email interception fraud

    Yes I agree but where do I go from here, they are blaming me.
  13. R

    Desperately seeking advice on email interception fraud

    Hi All ( Please move to correct sub-forum if I've posted incorrectly ) Ok to keep this brief I have been in talks (emailing ) with a company for months, eventually they placed an order for my products. When the time came to ship I sent a pro forma invoice( as agreed), emailed to say the...
  14. R

    Advice needed on how to handle fraudulent customer return

    Very interesting thank you
  15. R

    Advice needed on how to handle fraudulent customer return

    Yes Chris I agree, when you see her emails and reason for returning the product she is clearly a crazy. She was obviously trying to get freebies etc. I just wish there was a data base where these kind of customers could be added. I guarantee she does this regularly.
See more
Top Bottom
Community
Articles
Menu