Recent content by Onthebrightside

  1. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    I think you're totally right, I've since learned that website creation isn't really something she does full time, more of a side line, which explains why she's never been able to solve any of the issues. But for all of that it's served us well over the last 5 years :), but it's time for an...
  2. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Sorry for repeating this, every time I go to reply an advert pops up and I loose the link. It's only when visiting the site as an admin, although, the issue is that one of the images is missing. When you go in as an admin and try to remove/update it you can't then save the site.
  3. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Perfect. I'll email over in the morning once I'm back in the office.
  4. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Sorry, I should say that generally I don't mind waiting for help/advice on the website, but we've known this lady to take four and half weeks to respond and in some cases never respond at all.
  5. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Thank you for all the info, I'll give her a couple of days and then do the above. I must say though, I am thinking that this site is troublesome, if it's not one problem it's another with this site. She created it using a package called Divi and the headers on some of the pages sometimes...
  6. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Hi Chaps, I contacted 123.Reg and they advised the domain was held in the creators name and pointing toward MyUKCloud.com, so she needs to call them. Additionally, there's a message on the site advising: "Your Elegant Themes subscription has expired. You must renew your account to regain...
  7. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    😁 Huge thank you everyone. Feel like I got an education, problem detection, way forward and future proofing all in one. Very grateful.
  8. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Oh, I didn't know that. She was the developer and I've looked through emails and it seems it has recently been taken over by 123-reg. Perhaps I can contact them and solve both issues. I'll give her two weeks to respond (already given 2 weeks) but just in case she's on a long holiday and come...
  9. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Thank you so much everyone for your help, it's be great. Now I know what it is I can send an email to the person that owns it and tell them whats required, it also makes sense to do the backup, I didn't know there was a plugin for that.
  10. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Yes, it's on the critical error page Actually I just checked and its on the Site Health Status page. Got it, WP backup, I'll look for it and download it.
  11. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Ah, thank you. Just knowing what it means makes it clearer in my mind, I appreciate you taking the time to explain it. I'm afraid all I have is access to make amends on the site, I don't even know who she has the domain registered with. I'll just have to keep sending messages and hope that...
  12. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Thank you, but the problem is the web host belongs to the woman that created the site and she's not responding. What are gd and php please?
  13. Onthebrightside

    Oh dear - critical website issue - one or more modules are missing

    Having worked totally find I went into my wordpress site today to be advised it has a critical error. I don't own the website but I can update it. There's a X beside : The required module gd, is not installed, or has been disabled. Regretfully I don't even know what that means and a quick...
  14. Onthebrightside

    What's in a name?

    So to clarify, you're saying that making sure your company name hooks the right client your fishing for is key?
  15. Onthebrightside

    What's in a name?

    Yeah, I get that. Good idea. So a generic name for companies house and then a website which is more targeted as @Mark T Jones suggests to start with, because once you've got you market and built up your name you can always 'rebrand' later.
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