Recent content by onlineseller2018

  1. O

    Customer social media issue

    Hi We sell to amazon vendor and we have an issue with a customer that purchased out product directly from amazon By mistake amazon left the purchase po on the packaging with cost of items from us and the customer is aware of the price paid by amazon and the profit made Customer has posted...
  2. O

    German patent issue

    We buy a product from a reputable well known China factory and we rebrand it with our brand This Chinese product has been on the market for many years and many other well-known retailers also add there brand ( OEM) and sell in stores an online. The patent has been issued against our company...
  3. O

    German patent issue

    We have received a notice of infringement in Germany but we are not the manufacturer of the product as we buy from the manufacturer based in China To add this is a big manufacturer and worth a few million. Can we insist that the manufacturer is also bought into the case and also liable if the...
  4. O

    Holding company info

    Hi Does a holding company protect the IP and trademark if one of the other companies has issues and runs into liquidation? Also if the tradename is a well-known brand can it still carry on trading with the same director who also owns the holding company ? Any info appreciated :)
  5. O

    Trust Pilot issues

    I agree 100 percent and I'm having a big battle with trust and they decide to side with a credit card fraudster rather than us the retailer and to add been in business for 3 years. I bet when we opened the trust account we were credit checked and numerous other checks run but a customer can...
  6. O

    Trust Pilot issues

    Emailed 20 time and they are not budging and we have to wait for the chargeback before its removed. Guilty until we prove we are innocent. Great unbiased platform
  7. O

    Trustpilot

    Reviews can be reported and trust pilot side with the customer even though its fraud The customer tried to purchase and the card provider contacts us warn us that this order has a high potential for fraud, to add its never been wrong in 3 years and every warning has been spot on. Card...
  8. O

    Trustpilot

    Stay well away from trustpilot
  9. O

    review sites

    I would advise not to use trust pilot as they side on the customer's side and do not listen to the retailer. We have had issues with some customers blackmailing us for free goods and also an issue with a credit card fraudster leaving a review and trust not removing it although we have provided...
  10. O

    Trust Pilot issues

    Hello Guys, listen to this one! (Long rant ahead) A customer places an order on our website, uses multiple cards to complete the order and finally succeeds, having entered a billing address that doesn’t match his card. His order comes through as High Risk of Fraud on Shopify (which is rarely...
See more
Top Bottom
Community
Articles
Menu