Recent content by Olzki

  1. O

    Major problems with EPOS and card reader provider

    Hey folks - so - I wanted to switch my card reader and EPOS provider to try to save some money - a company was strongly recommended to me by a business associate, so I made enquiries and signed up. A definite mistake. It's been an utter nightmare from day one. I was assigned an account manager...
  2. O

    Nightmare allergy situation

    This was not technically PPD. We have sarnies that are date sealed in bags, and they all have full list of ingredient stickers, that are stuck to the outside of the bag when it is date sealed, but this was a "special". We were visited earlier this year by a council employee to do a check...
  3. O

    Nightmare allergy situation

    I'm having possibly the worst 45 minutes of my life. I have just received a Facebook message from a customer in an ambulance with her partner whose throat has closed up following an allergic reaction after eating a chicken waldorf baguette purchased in my coffeeshop. As it's a "daily special"...
  4. O

    Do it myself or start buying it in

    Thanks to everyone for their responses - I've got a customer survey up and running, a spreadsheet that tells me losing one staff member and continuing to bake myself, but maybe more in the evenings, is the way to go, as well as lots of great advice and ideas about how to proceed - thank you!!!
  5. O

    Do it myself or start buying it in

    Superb response! Thank you! I've made a good start looking at how much it would cost to buy in similar versions of what I make, and what the difference in profit will be. Then maybe trying to extrapolate that over a period of time? Looking at costs of staff is relatively easy as most of mine...
  6. O

    Do it myself or start buying it in

    Great idea to survey the customers - I will get something put together in Forms this evening. It's worth pointing out that the sweet baked goods are only a portion of the business; we also have a range of sandwiches, which are made fresh on site, and we already buy in pastries and savouries...
  7. O

    Do it myself or start buying it in

    Hey folks... got a bit of a puzzle that I'm trying to figure out, but I'm not 100% sure where to start. I've got a little coffeeshop, and at the moment, I do 100% of the baking of the sweet stuff, in my council approved home kitchen. This means I generally need two full days and maybe an extra...
  8. O

    Anyone successfully using Zettle with an Android tablet?

    Grrr. Email back from Zettle. Repeating that an android device version 9 or higher will work, even though it doesn't. Thwy won't tell me what bluetooth codec the card reader is using. I did find that on the Samsung Galaxy tablet I bought you can change the audio bluetooth codecs; not sure if its...
  9. O

    Anyone successfully using Zettle with an Android tablet?

    That's brilliant info - thank you! I'll contact zettle to find out what bluetooth codec they use, and then see what android tablets match up - thank you!
  10. O

    Anyone successfully using Zettle with an Android tablet?

    Not a daft question at all - since day one, we've had connection issues between the iPad and the card reader. It loses connection multiple times during the day (maybe 10 to 15 times). It can take anywhere between 2 to 5 minutes to reconnect. At best it's irritating, at worst, it loses us...
  11. O

    Anyone successfully using Zettle with an Android tablet?

    Good morning - I've been using Zettle for just over 5 years now. Generally, couldn't be happier. It's a bit pricier for me than alternatives, but I've yet to find a cheaper one that would work so well on a tablet (my premises is tiny, so I don't have space for a larger PC based EPOS). When I...
  12. O

    Feel let down, and wondering what to do

    In reference to the solicitor's fee, here's how it was presented to me... If we are to deal with the transaction as a whole (from start to completion) then there is much more to it than just reviewing and reporting to you on the provisions of the draft lease. For example, we will also need to...
  13. O

    Feel let down, and wondering what to do

    Thank you so much to everyone who took the time to reply to my original post. Really useful information. I'm going to take legal advice re: the estate agents and the owners behaviour, and I will also be approaching my original solicitor regarding his fee, and why it is so much more than what...
  14. O

    Feel let down, and wondering what to do

    Here's a quote from the covering email from the surveyor with more detail... We have carried out some research since our inspection and by reference to the public planning and building control registers at Brighton & Hive Council, we have discovered the current owner of the property has...
  15. O

    Feel let down, and wondering what to do

    So... here's the situation... I own a small coffee shop, and I thought I'd found my 2nd location. A little shop, with a flat above it, both empty, having been recently refurbed. I had a viewing, expressed my interest, and the estate agent wanted a proposal from me, to share with the owners. I...
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