Recent content by Olizoo

  1. O

    Mis-sold broadband contract - who can I ask for advice ?

    Thanks for these replies, I paid them both for a few months while I considered my options then stopped paying Meraki and invited them to take action to recover which they haven’t done yet, the biggest cost is the lease co and they claim to be separate and unconnected entities even though it was...
  2. O

    Mis-sold broadband contract - who can I ask for advice ?

    In Jan this year I was informed by cityfibre that fast fibre broadband was available for my premises and did I want somebody to contact me to order it, I indicated yes. I have been subscribed for updates on this service for almost 2 years. The following day I was contacted by Meraki...
  3. O

    Business Rates Review 2017 by VOA

    Thank you for making the time to respond, I should have done this BEFORE I got into it with this co but I wasn't fully aware of the process and consequences until I started getting solicitors letters the day after I told them I didn't want to proceed ! What I need to know now is if there is any...
  4. O

    Business Rates Review 2017 by VOA

    This may sound like a daft question but, like many other small businesses, we're really struggling with business rates as it is and have just been informed that they are due to almost double in April although I've not had official notice of that . . I have however been contacted by a Rates...
  5. O

    Who protects a business from being mis-sold a product by another business ?

    Al of this is helpful, thanks for bothering. Part of this is the principal of the matter, I have the call recording in which they're guaranteeing me the system will be what I want which it isnt but I couldn't have known that without first getting it in my hands to test it and there must be...
  6. O

    Who protects a business from being mis-sold a product by another business ?

    I think my main question is whether, if a company has described a product as one thing and it turns out to be another, I can hold them to account for the deception if I can prove they misled me and I couldn't know about the problem without them disclosing it to me in the implementation process ?
  7. O

    Who protects a business from being mis-sold a product by another business ?

    I explained that I needed a system to simplify and speed up my stock entry as my current system is useless and time consuming. I was told that the new system had a 'bulk import' feature that meant I could enter all my products in one go. I spent weeks sourcing the csv files I needed to import...
  8. O

    Who protects a business from being mis-sold a product by another business ?

    I even have the email from the 'Implementation' technician telling me . . . "I am your Implementation Manager and will be supporting you from now until you are operational and satisfied with our product and service." . . he then vanished never to return and didn't help at all !
  9. O

    Who protects a business from being mis-sold a product by another business ?

    Thanks for the info, I did everything I could at the time to protect myself but without payment you get no product and only when the product arrived could we see if it worked as described so it was a bit catch 22. I've reviewed the recordings of the phone calls with their sales dept and I asked...
  10. O

    Who protects a business from being mis-sold a product by another business ?

    Hi All, new to this site so excuse me if I get anything wrong ! I tearing my hair out and need some help please . . . I have a sports shop and employ 8 people so I'm not big but I'm not tiny, this is my first venture into retail but it seemed like a good idea at the time :) This is my problem...
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