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I got the PM and did the same as INDIZINE, didn't get past the email address. I'll go on and complete it now though.
Hopefully this is a lesson for you to keep messages public rather than using PM's to reach a wide audience - most will take offence if it looks like spam, the flip side is that...
Sounds to me like he didn't like being emailed directly instead of having the debate on the forum and wanted to get the message across to you by posting your details on the thread.
Might be a little bit of naivety on your part by taking the debate offline but he should've asked you to keep it...
Not seen anything that allows you to do this although I pair my bluetooth headset to the laptop to use Skype - that works really well as a handsfree device and also cuts out a lot of background noise that you can get a lot with Skype....
It's really important to define what it is your business really needs from a CRM system and that's hard to do if you're not well aversed with what CRM systems actually do (most small business owners fall into this category).
Defining your requirements isn't easy but will ultimately determine...