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Thank you so much, it worked. What a life saver. Much appreciated!!
On a side note we are now directly with Parcel Force, what a awful user interface they have!! Realy missing Despatch Bay!!
Thanks for the advice
As per your other option of paying the VAT charge on behalf of the customer can we claim at back?
P.s our customers are other businesses, we are b2b business!!
Firstly apologise if this has been discussed already, but wasn't able to find any thread.
We have pretty much lost all our European customers. They do not want to pay local VAT and custom charges and the whole paper work that goes with it. We are down 50% of our turnover.
I have noticed some...
Does anyone know how to export the address book from Despatch Bay? We got close to 1000 addresses saved and need to move them to another shipper. Any help will be greatly appreciated. (Cant seem to find any guide on Desptach Bay website)!!
This is unfortunately a reality of businesses these days, customers don’t want to pay the right price so you can get decent profit to survive.
We have tried to up our prices when all the costs during inflation went up and nobody ordered anything from us. So we had to take a hit on our profits...
Well they couldn’t charge more because you can then just go directly to most couriers and
Well looks like it that way they couldn’t get any profitability out of this business.
As for back up
What a nightmare this has turned out to be, we had been using despatch bay for over 10 years, our address book has 100s of clients added already and it was straight forward to print labels.
For parcel force deliveries we didn’t even had to add dimensions of packages and it went through fine as...