Recent content by NathanCk

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    CIS Grey Area?

    Hi, I am a freelance sprayer. I am currently working in a place spraying parts of joinery units that are going to be installed in a hotel. I've been told by HMRC before it's outside of CIS and they are bringing me in to spray them in a workshop, I am not manufacturing them or installing them I...
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    Asking for Deposit

    Hi The Resolver, It was for a Home Improvement Service, which could have been carried out. I should have mentioned she contacted me on Thursday 30th April to ask when we could get her booked in again for, I give her 2 dates we could do it. I never got a reply then on Monday 4th May she just...
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    Asking for Deposit

    Sorry for my late reply to this, The customer opted for a Gift Voucher for future use. I do offer the usually 14 days cooling-off period and my usual lead time is 12 weeks. But I don't do refunds at all outside the cooling-off period. But my problem seems sorted now. Thanks for your advice...
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    Asking for Deposit

    See I use Wave Apps for my invoices so I have to write in the notes at bottom of the Invoice about the deposit. I feel it scares customers away when they see non-refundable.
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    Asking for Deposit

    Thanks for the advice, I usually hear the saying "the less said the easier mended" this situation reminds me of that. Most of my sales are online but for a service so how would I ask for a deposit in this case? Or am I being stupid?
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    Asking for Deposit

    Does that mean I should say a non-refundable deposit is required instead of a deposit is required? That probably sounds daft, but I do have it in the T&C's its non-refundable.
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    Asking for Deposit

    The customer has accepted a credit balance to use at the later date. I am asking about the wording, I can't get a definitive answer from google.
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    Asking for Deposit

    Hi, Recently a customer cancelled a booking which is wanted to still go ahead with just last Thursday. The booking was taken in January and was due to start in March but she postponed due to the Covid situation. She asked for her deposit back as it was "only to secure the booking" now it does...
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