Recent content by MissUtilities

  1. M

    Anonymous / guest online payment facility legal?

    Hi, thanks for reading this. Some companies take payments from customers online without asking them to sign in. Customers just need to know the account number and can make a payment. The actual payment process is secure (i.e. when card details are entered) but obviously the safer more secure...
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    Right to retain a customers email address

    Hi Cyndy, I completely understand your point. In my first post I said that in modern times an email address is essential for the effective management of a utility account. I then said lots of people genuinely don't have an email address so we cant make having one mandatory. Based on that I...
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    Right to retain a customers email address

    Thanks for clarifying that Cyndy. The question still remains; can we refuse to delete an existing customers email address on the basis we need it to communicate with them? Or, would the ICO consider a postal address and contact telephone number would suffice in which case the customers email...
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    Right to retain a customers email address

    I'm just chatting in the office about the right to erasure and the right to be forgotten. Scenario: If I buy a one-off item from a company and then ask for all my data to be removed they have to comply. They can retain some financial data in their accounts systems / order book but any...
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    Right to retain a customers email address

    Hi, thanks for the replies. In response to Cyndy's reply, I like the first part where you say "it would seem that you have a legitimate business interest to keep the record while the account is active". By "active" do you mean while they are a current customer? You then say "Once the account is...
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    Right to retain a customers email address

    Hi, I previously posted a question about chasing up debtors using emails. The consensus seemed to be a company can use a stored email address to chase up debt on the basis they can use any reasonable method to try and recover the debt. They are not using the email address for marketing but for...
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    GDPR - chasing up debtors using emails

    In response to the question "why is a large utility company not using their own experts" the answer is the GDPR is so new we are making 100% sure we comply. So much is unknown so we use forums to bounce ideas around (who are the ISO by the way?). With regards to my original question, another...
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    GDPR - chasing up debtors using emails

  9. M

    GDPR - chasing up debtors using emails

    We are a large utility company. We are relatively well prepared with regards to the GDPR but like many organisations we are still learning (no one wants to be a test case for the ICO : -). The soft opt-in rule allows us to send marketing emails to existing customers who haven't specifically...
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