Recent content by mcd1702

  1. M

    “Made to order” no returns policy

    @fisicx yes I will contact the Trading Standars Office trying to get some more clarity on the meaning of "bespoke". Well, they can write whatever in their returns policy. If it does not comply with regulations, than whatever is written, does not matter.
  2. M

    “Made to order” no returns policy

    Hi @fisicx , thanks for your response. I ordered one of their dresses. All of their clothes are marketed as made to order, which I don't dispute. I'm just trying to find out, if according to contract law, their clothes are deemed as bespoke. According to their definition, made to order is equal...
  3. M

    “Made to order” no returns policy

    Hi @fisicx, according to the UK site on Consumer contracts: distance sales, somehow I can't paste it here, the no right to cancel only applies to "the supply of bespoke goods that are made to the customer's specification or are personalised - for example, a made-to-measure suit or pair of...
  4. M

    “Made to order” no returns policy

    Oh that's a good one. I will also contact a London Tradings Standards office, just to make sure that I am right. Thank you for your help!
  5. M

    “Made to order” no returns policy

    Hi @MikeJ, thank you! Do you know of any official information on the definition of "bespoke" or "custom made"? I already came across the first site, but I just want to be backed up by official information :). Thanks!
  6. M

    “Made to order” no returns policy

    Hello, @Fagin2021, could you please refer to where this information is officially found? I currently have a similar issue, but in this case I am the customer. The website is claiming that the dresses are make to order, and therefore I can only exchange the dress for another size rather than...
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