Recent content by MattLW

  1. M

    VAT & Duty When returning an item to a company within the EU (From UK)

    Yes most Dutch people speak very good English, but I expect there government website and details for things like this to be in Dutch. (more so with been a fairly new a technical question). Yes I have said that the problem is I am not the recipient so the fee's have not been sent to me, thus the...
  2. M

    VAT & Duty When returning an item to a company within the EU (From UK)

    Item went back with an RMA number supplied to me (and written on the outside of the box) so no issue with sending back in that regards, the issue has just been the fee's applied on entry to the Netherlands, and the recipient end has refused the delivery on the basis it had fee's to pay (there...
  3. M

    VAT & Duty When returning an item to a company within the EU (From UK)

    My understanding is fee's can be appealed, I don't speak Dutch so I can't check with Dutch customs though. You can in the UK as I understand what I have ready in the past (if they will agree or not is anther matter.). In the worst case though the item is a return, they could charge me for...
  4. M

    VAT & Duty When returning an item to a company within the EU (From UK)

    I ticked the box Contents: 'Returned Goods' . Which I was assuming is the correct way to do that and fee's/duty etc should not be applied? I would also assume in the case fee's were incorrectly applied, it is the receiver that has to dispute them and get them refunded, not the sender? Which...
  5. M

    VAT & Duty When returning an item to a company within the EU (From UK)

    Hi, Hopefully I am posting in the right forum. I'm looking for some advice with an issue I have just come across returning an item to an EU based supplier: Item purchased from an EU based company, (I'm in the UK, done via website so wasn't immediately obvious shipping would be from outside...
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