Recent content by Marantzdigital

  1. M

    I'm unsure about what payment gateway to use

    Hi Not an expert but suggest that you could look at other payment processors such as stripe and so forth. If your current website bundle allows you to accept payments, it should give you a clear detail on the fees, which you can compare. Those payments will integrate into your orders too...
  2. M

    Online Sale - Condition Based Return ; Goods Returned Damaged

    I do understand that time is money, the customer could ask for their time and fuel costs transporting the goods around but in reality when buying things online there is a chance that the retailer may send you the wrong goods or goods may be damaged in transit and you may need to spend some time...
  3. M

    Is telesales dead

    I think this along with other modern technologies on phones (the main obstical or tool in the process) could be contributing to a decline. Business number identification on the caller screen, sometimes marked as spam by other users or reviewers who may not have given the caller a fair...
  4. M

    Online Sale - Condition Based Return ; Goods Returned Damaged

    The cost of install & de install is around 6 percent in total. Installer is a professional established business, they had prepped the goods for install, overlooking the size and spec on the goods box before proceeding to do their job as they had presumed that my business 'as a professional...
  5. M

    Online Sale - Condition Based Return ; Goods Returned Damaged

    Does this refer to the customers view that it is my fault that the goods were damaged by a third party because they were incorrectly supplied? If so, I would have thought that a professional installer would have been able to not damage goods that were in their possession, using 'reasonable...
  6. M

    Online Sale - Condition Based Return ; Goods Returned Damaged

    Cost of rectification would be around 40 percent of the total value to bring the goods to an 'as supplied' condition. I was willing to negotiate a condition based return, at less than this, and sell the goods as marked scratched not new, but the customer accepts only around 12 percent deduction...
  7. M

    Online Sale - Condition Based Return ; Goods Returned Damaged

    I edited the above but it didn't save and cant edit now!, sorry for the double post. This was B2C sale online. I am happy to refund the customer the cost of goods, return postage and their installation fees if need be, as they are rightly due, as I believe I would be in breach of contract due...
  8. M

    Online Sale - Condition Based Return ; Goods Returned Damaged

    The installers didn't mark/scratch the goods on installation, but actually on putting the goods back ready for the customer to box up and return. The installation attempt/test/final process is a scratch free one. The goods were marked/scratched after we had agreed to have goods returned for a...
  9. M

    Online Sale - Condition Based Return ; Goods Returned Damaged

    Hello, I have done quite some searching on the web, including the gov site but could not find a definitive answer. I've sold goods to a customer and sent out the wrong product in error. The customer's installers had unpacked & attempted to install the goods, only to find they were incorrect -...
  10. M

    USB Flash Drives

    Hi Thanks for sharing What would be recommended for long term permanant storage eg for family photos which I am sure would apply to a lot of us on here who are not keen on uploading such personal items to a cloud or similar. I used to use DVDs dual layer and CDs before this. I think this...
  11. M

    At what point do courier losses just become a cost of doing business?

    Depending on who you book with, and your relationship, compensation claims, I have found can be dealt with very quick and easily, subject to being able to obtain images of damage for example Sadly its just part of selling things online and I factor it into the price charged for postage, in a...
  12. M

    Do you struggle to get through to the Carriers to chase your deliveries?

    Sadly I don't think or know of anyway that this is going to end. If youve ever had an EVRI or My Hermes delivery youll know all too well how bad deliveries can be. Delivery drivers are human with a stressfull time sensitive job, and companies can be under strain so I understand how things can...
  13. M

    Business insurance, what are the options?

    Have you tried BIBA? https://www.biba.org.uk/
  14. M

    Legal action against my business : Intellectual Property Design breach

    The goods I buy generally, are from resellers who most likely obtain from other resellers. I have tried to find out this information in regards to any new, unrelated, goods that I intend on buying- to avoid other products being problematic - but was told by these resellers that they are unaware...
  15. M

    Do you struggle to get through to the Carriers to chase your deliveries?

    Most delayed parcels usually, for me, turn up the next day. It happens from time to time, and it usually pretty easy to spot from the online tracking. I don't chase the courier as I know there's nothing they can do and it's not worth the time. Only if they get lost of course then there is an...
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