Recent content by lsmithTCSG

  1. lsmithTCSG

    I am starting a cleaning business and need some advice

    We usually advertise on Gumtree and Universal Jobmatch for our cleaning staff. We find the best way of attracting good candidates who won't waste your time is to set the pay rate high. A permanent cleaning job for 2 hours once a week needs to be in excess of £9 per hour, a job for 2 hours 5x per...
  2. lsmithTCSG

    telephone answering

    We use Message Direct. They are based in Dorset but I believe they have national coverage. Cost-wise they will be more expensive than the arrangement you currently have as they charge a monthly base fee then charge per call taken. The difference being that their call centre staff are all trained...
  3. lsmithTCSG

    I am starting a cleaning business and need some advice

    I would strongly advise employing your cleaning staff directly rather than using self employed cleaners. Just make sure you add Employers Liability to your Insurance Policy, and buy/subscribe to an online Payroll software package. Most software packages include templates for Employment Contracts...
  4. lsmithTCSG

    Matchmaker Marketing...who are they? help!

    This basically confirms my suspicions about Matchmaker Marketing - Once challenged about being forced to stop using the Google logo they said they were never made to, but took the decision' to stop using it - And yes, they do still use it on their presentation packs. When we requested to be...
  5. lsmithTCSG

    Matchmaker Marketing...who are they? help!

    Fortunately for us Matchmaker were completely at fault as they had written confirmation cancelling our account with them. An 'admin error' meant that they failed to shut the account down and continued to take card payments without consent. We have now received a cheque from Matchmaker to...
  6. lsmithTCSG

    Matchmaker Marketing...who are they? help!

    We have now made some progress with our ongoing dispute with Matchmaker after a string of unauthorised debit card transactions, as they have sent through a cheque to refund these payments. Not happy to simply leave it at that I insisted that they look into a few more points of complaint. You...
  7. lsmithTCSG

    Matchmaker Marketing...who are they? help!

    We took out a one-month trial with Matchmaker Marketing last summer and had a terrible experience which we still haven't had resolved. It started first with 'We are calling from Google', then 'On behalf of Google' and then they assured us that they were authorised Google Adwords Resellers (which...
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