Recent content by lisaowe

  1. L

    Customers saying they haven't received the goods when they have!!!

    You are right about the police not taking any interest, lastest to happen to us was a £650.00 chargeback from the bank, customer cloned and used a credit card to purchase goods from us, PDQ terminal matched card details with address given, however turns out card not connected to the address at...
  2. L

    Customers saying they haven't received the goods when they have!!!

    I am an internet retailer, probably 95% of goods I sell are online or over the phone, however I also have a shop/showroom, warehouse, staff etc: so still have all the overheads also. I agree that these back street sellers as I call them who have no overheads, work from home are killing trade for...
  3. L

    Customers saying they haven't received the goods when they have!!!

    I am an internet retailer, probably 95% of goods I sell are online or over the phone, however I also have a shop/showroom, warehouse, staff etc: so still have all the overheads also. I agree that these back street sellers as I call them who have no overheads, work from home are killing trade for...
  4. L

    Refund petrol costs

    Thanks for all the comments, I have now sent a cheque, so he will need to travel to the bank to pay it in HAHA, also a polite covering letter asking that he now sends a receipt as proof of payment for our records.:D
  5. L

    Customers saying they haven't received the goods when they have!!!

    Think you're right about identity cards, i'm sure all of the honest folks out there would not mind a big brother state if it helped against fraud/identity theft.
  6. L

    Refund petrol costs

    Hope someone can help, we are an internet retailer and recently posted out a small parcel to a customer, took it to our local post office, had it weighed and sized by the post mistress who then printed off the supposedly correct postage. A few days later the customer contacted us to inform us...
  7. L

    Customers saying they haven't received the goods when they have!!!

    We are a small/medium size internet retailer and send valuable goods via courier, recently we received a letter from HSBC for a chargeback of £650.00 as the customer claims he has not received the goods, even though they were delivered to their address and signed for, we have sent the POD to the...
See more
Top Bottom
Community
Articles
Menu