Recent content by LeviL97

  1. L

    Pending small court claim, customer perspective

    Many thanks for your comments. I would say the claim would be around £5,000. We have lots of evidence in terms of photos/videos of the poor work etc and I've already collated all of the transactional information. We have already sent a notification letter and a letter before action, both of...
  2. L

    Pending small court claim, customer perspective

    Their quotation was within the ballpark of the 3 others that we got, context is key with regards to the rectification opportunity. It took several times of us pointing out problems with the work on numerous occasions before we were happy with any of it. For example, we encountered issue after...
  3. L

    Pending small court claim, customer perspective

    The 'contract' consisted with as much as, a Facebook message including what we would get for what price, we paid it. No T&C's, no quantities, no agreed suppliers for any of the materials. We paid him a lump sum and he did the rest, I really don't think he has any supporting evidence to fall back on.
  4. L

    Pending small court claim, customer perspective

    Agreed, there is obviously no way you could blame someone for that, however, its his responsibility to deal with. The supplier should be brought into the conversation, however, citizens advice advised me not to get involved as its within the contractors scope of supply, furthermore, even if I...
  5. L

    Pending small court claim, customer perspective

    I agree, but surely based on the fact I have evidence to back my actions and he will obviously have no evidence to support his side, that is significant. Furthermore, what you are saying with regards to the material colour would be correct if we purchased the material, he purchased it on our...
  6. L

    Pending small court claim, customer perspective

    This was my original thought also, based on the idea I refused to let him back to do the work, I thought that ended any conversation I could begin with the legal system. However, citizens advice advised me differently and advised that according to 'The Supply of Goods and Services Act 1982 (as...
  7. L

    Pending small court claim, customer perspective

    Thanks for all of the above. Its taken careful consideration for us to get this far, I would normally let something like this lie, however, based on the financial impact its had on us, we're finding it tough to take when we really aren't in the wrong. Some of the work is still in the same...
  8. L

    Pending small court claim, customer perspective

    When consulting citizens advice, they advised me that if I can prove a poor standard of work has been demonstrated throughout, then you don't have to give them the option to rectify the work, I have photo's/video's and verbal accounts of those that would testify to the recurring poor examples of...
  9. L

    Pending small court claim, customer perspective

    Thanks for the reply. We had a landscaper come in to complete a number of jobs, a complete garden transformation. We paid for all of the materials up front, with the labour to be paid upon signing off on the job, unfortunately we encountered issue after issue with regards to the standard of...
  10. L

    Pending small court claim, customer perspective

    I'm currently going through the motions of taking a landscaper to small claims court RE 'The Supply of Goods and Services Act 1982 (as amended) and also 'The Consumer Rights Act 2015' I appreciate this forum is mainly from the perspective of the business owner, hence why I ask this question, I'm...
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