Recent content by kevinHit

  1. K

    Royal Mail Theft By Surcharge

    Good to hear that others have managed to win this -- we have not had any further IPROL surcharges since they credited us. I can see you went to lot more effort than I did with your defence with Royal Mail "created a 35 page, 4400 word document with tens of pictures and examples explaining how...
  2. K

    Royal Mail Theft By Surcharge

    I not had any new IPROL charges for ages. Thanks for the had up about new best practice - I might take a look at that later.
  3. K

    Royal Mail Theft By Surcharge

    On re-reading you are correct, I think I merged it altogether in the past (I didn't re-read it today until just now). We have not had any new IPROL surcharges since they credited me (fairly sure it was Stage 2, that credited me). Considering, we've not changed anything it is bit odd - I...
  4. K

    Royal Mail Theft By Surcharge

    I'm fairly sure business customers can still go to POSTRS and Ombudsman if your not happy with their outcome. If you google: royal mail business complaints process In "Stage 3: Commercial Escalation Team/Postal Review Panel " (which is where you are now), they do say that. Although, to be...
  5. K

    Royal Mail Theft By Surcharge

    Without verifiable evidence they have no legal basis for charging - they would also lose should the issues escalate and someone decide to take them to court (be it small claims). I know exactly how my system works, and I can say with 100% certainty that our printers have no issues, and the...
  6. K

    Royal Mail Theft By Surcharge

    I'm surprised that the picture was good enough quality (i.e. resolution / quality). The JPEGs they send me are very poor e.g. low resolution, labels are at angles, whites lines from the machine they are not square to the label), lots of noise due to the fact that they're a JPEG. I never had...
  7. K

    Royal Mail Theft By Surcharge

    I have been there as well... they also raised white lines running through the label as evidence of print quality - those white lines weren't square to the label so it would have been impossible for them to have been caused by a defect from the printer - they were mostly the result of the IR...
  8. K

    Royal Mail Theft By Surcharge

    I know how my barcodes are and I have always maintained it is either a staff training issue or a a machine fault. But Royal Mail have frequently change their story to me on multiple occasions - I believe they are gaslighting! As I have mentioned before, if they cannot provide evidence of the...
  9. K

    Royal Mail Theft By Surcharge

    I emailed - my account manager is always busy and it can take a few days for them to get back to me but mine always does - it always helps when your account manager cares though. Our account manager is one of the good ones, but I have had ones in the past who seemed to ignore emails, You...
  10. K

    Royal Mail Theft By Surcharge

    Royal Mail's Business Customer Service and Account team have been taking weeks to get back to me about anything - I did wonder if I had upset them. However, I received an email confirming ALL of the IPROL surcharges, have now been credited (they even did the weeks were there were only one or...
  11. K

    Royal Mail Theft By Surcharge

    Horizon is a Post Office system - it not used by Royal Mail. But the Royal Mail did own/run the Post Office when the first Horizon issue reports started (30 years ago) and Royal Mail does still have some managers that were involved with Horizon. For me Royal Mail current lack of trust of their...
  12. K

    Royal Mail Theft By Surcharge

    An if anyone is curious the Click and Drop team in my response to my query if they can increase the barcode size to be 25mm by 25mm (like Royal Mail other labels) replies with: "Good afternoon Kevin Thank you for your email. The labels from Click and Drop do meet the size requirement for the...
  13. K

    Royal Mail Theft By Surcharge

    @laural85 - you may have already explored this yourself. If you have a flatbed scanner, take a scan of your label in a lossless image format (e.g. tiff). If you don't have flatbed scanner take a high resolution picture on your phone (try to keep the barcode perfectly level and square with your...
  14. K

    Royal Mail Theft By Surcharge

    I was not necessary meaning for you to dispute again but having the picture from two mail centre could highlight something. Regardless of it being 48x48 or 44x44 they should scan (unless you have issues with your printout, if you scan on flat bed scanner at high resolution - you can easily see...
  15. K

    Royal Mail Theft By Surcharge

    You may already done this - but if you have a parcel that passed through a Mail Centre without issue and you can see that from events on the tracking. I would request them to provide all pictures taken of the parcel as it went through the first mail centre successfully (the PSM always takes...
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