Recent content by JulieFS

  1. J

    Hi could anyone help? Client withheld two payments and says they will not settle!

    Thank you MBE, we were so busy trying to excel at 'customer service' and win him over that I think we forgot the bigger picture, We will be sending the email today to terminate services so imagine nuclear-like tremors and aftershocks can be felt around Great Britain today when he doesn't get...
  2. J

    Hello!

    Thank you, I am already finding the forum valuable. It's a great resource!
  3. J

    Hi could anyone help? Client withheld two payments and says they will not settle!

    Hi The Byre, I am thinking you are right you know. I've learned a lesson here. I've just had a conversation with the cleaner of this account and broke the news that the job will be going, but told her i'll have it replaced within a week so not to worry (cleaners don't like change usually so I...
  4. J

    Hi could anyone help? Client withheld two payments and says they will not settle!

    That guy sounds ok as a client tbh because he is clear about what he wants and how a cleaner can make him happy. If she does what he wants then he is happy and there is the difference. Plus the fact he pays her well for making him happy. This is the ideal client in a lot of ways, she has made...
  5. J

    Hi could anyone help? Client withheld two payments and says they will not settle!

    Thank you Mr D. I agree with you. I once read about the 80/20 rule that 20% of your customers will cause 80% of your issues and the rest will be peaceful, but fortunately we only ever seem to have about five clients who are rather high maintenance so it's easier than that but how much bother...
  6. J

    Hi could anyone help? Client withheld two payments and says they will not settle!

    Geck, I do get you but I wouldn't say it was less than we usually offer other customers, it's more that he expects more than we can correct. Sorry bad wording, I mean when the cleaners try to correct the work he says it's still not right until he decides 'Oh yes it is right now' but you never...
  7. J

    Hi could anyone help? Client withheld two payments and says they will not settle!

    Thank you, he really is. I do feel tired just thinking about him. :(
  8. J

    Hi could anyone help? Client withheld two payments and says they will not settle!

    Thank you for replying Mark. It is for £72 including VAT. I'm not sure it is worth the bad energy. I suppose I just feel so disappointed because we've put so much effort and customer service into managing this account and we are treated like this. Obviously i am aware that i am taking it too...
  9. J

    Hi could anyone help? Client withheld two payments and says they will not settle!

    Hello, i wonder if anyone could help? Bit of background: We are a mid-sized domestic leaning company, regular client base of around 120, 15 staff, always growing. Our service is fully managed and is considered expensive by some of our clients who have paid half the price for a solo cleaner...
  10. J

    Hello!

    Hi, I have been in business for 21 years now, although i tell myself i am younger than that :-) We have a domestic cleaning business aimed at the top end of the market and have around 120 regular clients, are VAT registered and since 2014 are a dedicated domestic cleaning service, ie no...
  11. J

    Getting Payments - Direct Debit

    Have a look at Go Cardless, it's a direct debit facilty kind of like Paypal but cheaper. We use this and about 70% of our customer base have signed up so we can take their payments. It works very well and regular subscriptions can be set up for regular clients. It costs you 1% of the payments...
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