Recent content by juderino

  1. J

    Advice where to go next.

    I was in a similar position and opted for order fulfilment. I've tried employing someone do the work for me but I spent a lot of time overseeing that and in the end it didn't help free up my time. The first year of using an order fulfilment house I had a massive increase in turnover due to...
  2. J

    Ecommerce Expo 2016

    It was my first time going and I found it useful. Was very much geared towards marketing and lacking in other business services. I made a few contacts and found some of the seminars interesting. I don't think it would be something I'd bother attending every year. Are there any others worth...
  3. J

    Worldpay changes = problems

    I was notified of this change with 3 days notice but there was no mention of an opt-out. I emailed customer service about it but they didn't respond. I've decided to change to a different provider, who are offering much more competitive rates anyway. It seems really ill-conceived to add...
  4. J

    Does anyone use Core Fulfilment?

    Thinking of switching fulfilment providers to Core Fulfilment but I can't seem to find many reviews. I wondered if anyone here had used them and what your thoughts were?
  5. J

    Letter from Trading Standards regarding website, have 21 days

    I had something similar with my local trading standards a several years ago where they got in touch about some non-compliance issues. In my case it was fair enough as I had misinterpreted the distance selling act regarding refund postage for returned items. It seems they read the terms and...
  6. J

    Using a fulfilment centre in the USA

    Hello, I'm wondering if anyone here who uses a fulfilment centre based in the USA could share their experiences. I currently use UK fulfilment but want to use a second centre as I have a large customer base in the US. I'm in the early stages of planning this and am finding it difficult to get...
  7. J

    Fullfilment Centre or Small Unit & Staffing

    Hi, I was pretty much in your position last year. I was spending so much time packing orders that I was neglecting the other stuff like maintaining stock levels etc. I didn't fancy the hassle of hiring space and taking an employee so I opted for order fulfilment. The place I use charges for...
  8. J

    If you use a 3rd party fulfilment, would you recommend them?

    Thanks for your replies. The main issues I've been having relate to accuracy of their inventory reporting and instances of customers receiving wrong or missing items. I've been disappointed by their customer service in relation to how these problems have been dealt with as well. The company I...
  9. J

    If you use a 3rd party fulfilment, would you recommend them?

    Hello, My business currently uses a fulfillment house but haven't been impressed with the service due to a number of factors. I'm looking for a new provider. What company do you use and what are your experiences regarding accuracy, software, service etc.? Anything you particularly like or...
  10. J

    Royal Mail International Contract - Pricing for P&P

    Thanks, I'll look into it :)
  11. J

    Royal Mail International Contract - Pricing for P&P

    Thank you! That confirms the changes I thought I'd have to make on my shipping module. Do you have any suggestions for alternatives? I had looked into this before but didn't find anywhere cheaper than RM for lighter items (my average packet is about 0.5kg) so I'd be really keen to hear if...
  12. J

    Royal Mail International Contract - Pricing for P&P

    Thanks for your reply and info. The shipping module on my cart works in much the same way. It adds up the item weights, adds a tare weight and then currently looks it up against a table of zone weights. It looks like I'll have to write some additional code to handle the price per kg that...
  13. J

    Royal Mail International Contract - Pricing for P&P

    Hello! I'm a Royal Mail account holder and I'm switching over to using International Contract Service for my overseas mail. I wanted to ask anyone else who uses this service; how do you calculate what to charge your customers for P&P? My understanding is that there's a price per packet...
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