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Hi,
The terms and conditions in your link are general terms for non-e-commerce websites. You need terms and conditions for e-commerce websites.
I don't think I can post links yet, but the site I use for this is e-terms dot co dot uk. They're fairly comprehensive T's and C's and are customised...
That's what's happened here. If you look at the technical info, it says:
"cpi hsbc com uses an invalid security certificate.
The certificate is only valid for www cpi hsbc com"
The domain name for the certificate has been set incorrectly (they should have left out the 'www').
(Spaces added...
Have just been through this process so I feel your pain! Which bank is your merchant account with? If you're with Streamline/RBS you should have had some info through from them - they've teamed up with another company (Arsenal Security, I think) whereby you can submit the self-assessment form...