Recent content by Ilkka Vertanen

  1. I

    Live Chat on Website

    Hi all! I have found that to succeed with live chat one has to have set a clear goal (for example generating leads or increasing customer service efficiency) and commitment to go online with chat regularly. Just implementing chat on the website rarely generates excellent results. Depending on...
  2. I

    Customer interaction

    Hi! Regarding the live chat, what is your goal? Is it to generate more business (collect sales leads) or focus on the customer service? Depending on your goals, I can point you to some hopefully interesting and useful content.
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