Recent content by Gary Durn

  1. Gary Durn

    Royal Mail Theft By Surcharge

    It's a sensible idea and thanks. Alas, we've seen from reject images provided by RM that there is never an issue with creased, folded, torn or damaged labels, it's always a simple matter of computer says no "unreadable". Imagine if we all had to start stuffing our envelopes with packing waste...
  2. Gary Durn

    Royal Mail Theft By Surcharge

    @andybrussell Thanks for sharing your account - and it's a familiar account. My view is IPROL surcharges are a general issue affecting at least a number of mail centres, and senior management have directed local staff to not budge an inch when investigating complaints. We all get the same...
  3. Gary Durn

    Royal Mail Theft By Surcharge

    Before you spend our money trying things, do you know this will resolve the issue? Because the RM recommendation is 200dpi.
  4. Gary Durn

    Royal Mail Theft By Surcharge

    Zebra 420, clean driver install, configured per RM guidance and running RM's own labels.
  5. Gary Durn

    Royal Mail Theft By Surcharge

    Just a quick update on our last two weeks: Our new and fresh equipment made no difference to the IPROL reject rate (5%) and charges now amount to £224. Based on evidence gathered we will have one last try complaining to the postal review panel, then onward to legal action.
  6. Gary Durn

    Royal Mail Theft By Surcharge

    IPROL is a £1 surcharge levied by RM every time they reject a mail item barcode as being unreadable. It's supposed to cover their cost of overlaying the original label with a replacement. Our frustrations about this practice are manifold, but amplified by the complete lack of transparency...
  7. Gary Durn

    Royal Mail Theft By Surcharge

    jjscruff - yes we too get a small number of surcharges related to those weight discrepancies. Before even checking we know they must be wrong because the restated weight will be for example 1.4Kg for a small letter item containing a piece of card... So we let them batch up and make a complaint...
  8. Gary Durn

    Royal Mail Theft By Surcharge

    Thanks for your response Simplyjoshimo - that's a good idea and it will be worth our time to gather that evidence for future dispute. I did see that the Royal Mail app had limited capability to scan barcodes - is there other software that could make a quicker job of it? At the current rate...
  9. Gary Durn

    Royal Mail Theft By Surcharge

    Hey there, We have accrued about £200 of IPROL charges since they started in March, which apply to less than 5% of our mail items. We received some standard zero-effort guff in response to our first complaint. The matter was then escalated and we were provided with a few sample images of...
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