Recent content by Dymo King

  1. Dymo King

    Old site, new site - which domain to use...?

    But the problem is it's becoming unmanageable, and the code is so old that it's not even displaying properly in modern browsers... As an example, look at this page, and move the mouse over the product titles: http://www.rhinopro.co.uk/RhinoPRO-Industrial-Labels.html As the mouse goes over...
  2. Dymo King

    Old site, new site - which domain to use...?

    This is our old site: www.rhinopro.co.uk This is our new site: www.dymorhino.com The old site is more established but is very old (based on a very old and discontinued version of actinic) and needs to be replaced. So we now want to ditch the old website for good and concentrate on the...
  3. Dymo King

    Delivered to the wrong address - where do we stand?

    I work Saturdays. If it gets stolen then what? I don't know, that's what I'm asking. I didn't ask her to do that or agree to it. That just seems to be what she's going to do and there's no negotiating, so I need to try and do my best to get it collected on Monday. ps. Now I really do have...
  4. Dymo King

    Delivered to the wrong address - where do we stand?

    Firstly, I didn't say I had any intention of taking her to court or threatening her with court, I simply want to understand where I stand legally should things go wrong and she destroys the package. Secondly, thank you for answering my question and providing a source. I'm not sure if this...
  5. Dymo King

    Delivered to the wrong address - where do we stand?

    No. I'm not telling her when the collection should be, I'm giving her a choice of any day she likes as long as it's not the weekend. I don't care if it's over xmas or in January, I'm just asking for her to tell me when is a suitable day, and if she doesn't have a suitable day then leave it with...
  6. Dymo King

    Delivered to the wrong address - where do we stand?

    Well within her legal rights, or well within your opinion of what you think her rights should be?
  7. Dymo King

    Delivered to the wrong address - where do we stand?

    Why? It was delivered to her workplace in the first place, and as she said it could only be collected from her home on Saturdays I assumed it was because she was working during the week so it made sense to suggest collecting it from the work address to make it more convenient. It seems like a...
  8. Dymo King

    Delivered to the wrong address - where do we stand?

    Yes, it was sent to the wrong address (by the courier); yes it's not her problem; yes, it's up to us to sort it out - you're not telling me anything I don't already know and didn't already say in my post. We are trying to sort it out - politely, apologetically, and as helpfully as we can, as we...
  9. Dymo King

    Delivered to the wrong address - where do we stand?

    One of our parcels, sent by one of the main UK couriers, recently got delivered to the wrong address. Neither we nor the courier have any idea how it happened (at least until we get the package back and they can look at the barcode/address label). Initially, we had no idea where it had gone...
  10. Dymo King

    Parts price label.

    You can definitely do that on the Dymo Labelwriter with the free software.
  11. Dymo King

    Rant!

    That's because they still get paid. And if they don't like it they can increase their fees for that customer so that they either get more compensation for the hassle, or 'encourage' the customer to go elsewhere. Perhaps if they had lots of potential customers come in, day after day, ask...
  12. Dymo King

    Refunds - customers also taking the P

    They don't, if you ask them about the DSR they refer you to trading standards.
  13. Dymo King

    Refunds - customers also taking the P

    My understanding is the the OFT were responsible for implementing the DSR, Consumer Direct is responsible for providing basic advice for consumers and a first port of call, CD can then escalate criminal complaints or more complex questions (or as a business you can go direct) to Trading...
  14. Dymo King

    Refunds - customers also taking the P

    Sure. The "examine the goods as in a shop" is in the OFT's DSR guidance document, not the DSR itself. But the way I look at it is that the OFT are the ones responsible for implementing the DSR, so if they come out with an interpretation of the regulations I'm happy to use their interpretation...
  15. Dymo King

    Refunds - customers also taking the P

    To them there brand is worth more than the cost of a toilet seat which is a low cost item. But because big companies do things like that customers get 'programmed' to expect everyone else to have the same type of refund policy. It's the same with clothes - these reason women tend to buy 3 size...
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