Recent content by David010

  1. David010

    Threat of Legal Action over returned good

    Hi everyone. Thanks for all your responses. They have been insightful and helpful. Thank you to Dean especially for the very good advice and kind offer and also to the resolver for some very solid legal points which I would never have been aware of. I apologise for not being more involved in...
  2. David010

    Threat of Legal Action over returned good

    Thanks for all your input everyone. Been useful in helping me know how best to deal with him. In the end I'm going to be refunding it as I always thought I would. It's not worth the hassle as many have noted. I guess I partly just wanted to be reassured that we haven't acted in an unfair way...
  3. David010

    Threat of Legal Action over returned good

    Yes, copied and pasted exactly only removing links and the beginnings/ends to protect identities. That's the daft thing, if his first message had been "hang on a minute, those scratches were there when it arrived" I would have said, I'm really sorry about that, we will refund the full cost to...
  4. David010

    Threat of Legal Action over returned good

    Hi, I run a small business selling wallets online. I'm the only person involved and it is my main income. We're not some big corporation that can afford expensive legal advice. A Customer recently returned a wallet merely stating "I REGRET ITS TOO SMALL FOR ME AND A BIT FIDDLY FOR MY HANDS." I...
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