Recent content by Concentrik

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    Liability for loss of customers goods sent by courier

    Because I want to be on real solid ground here, I feel I need a solid legal basis which sets out the absence of any liability for goods collected for me, by a third party. I can totally see the logic but I can also see Butterfingers claiming his £2k amp was actually worth that when he sent it...
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    Liability for loss of customers goods sent by courier

    That's the issue for me, Frank, and the basis of my question.... would it be legal to T&C myself out of liability on the basis you suggest, that because I do not know the condition of the item, nor indeed if the stated item was in fact in the package and not just a brick, no value can be...
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    Liability for loss of customers goods sent by courier

    Jezza flat refuses to travel west of the Bristol Channel, something to do with dragons...;)
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    Liability for loss of customers goods sent by courier

    Thank you Wavejumper; I want to continue with the integrated C&D aspect of my service as I feel it's a strong inducement for customers to use my service. Many are unfamiliar with courier paperwork, but I agree that if I'm unconnected with any transport I am not in any way vulnerable.
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    Liability for loss of customers goods sent by courier

    In each case the contract for movement of goods is between me and the courier company, both ways. It is a principal of my service that the customer needs do as little as possible other than put the equipment in a box! As to negligence in packing, I routinely photograph items as packed...
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    Liability for loss of customers goods sent by courier

    Sole trader, repairing vintage amplifiers. I arrange courier collection from customer (private not business) or send them a QR code so they can take the item to a parcel shop for delivery to me. I fix it and send it back to them by courier. They pay for the carriage but it's subsidised by me...
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