Recent content by ChopStuey88

  1. C

    Abusive employee - how to handle?

    Not enough buses pass our business unfortunately :)
  2. C

    Abusive employee - how to handle?

    Service is over 20 years - he was employed at the business before we took it over Our company changed to limited a few years ago - does this change anything? Thanks for your help!
  3. C

    Abusive employee - how to handle?

    Cyndy - Thanks so much for this advice. Say if we were to discuss the concerns with him and further inappropriate behaviour occurred - given we do not have 'disciplinary procedures' in place, can we still legally issue formal action against them? Would it be advisable to discuss this with a...
  4. C

    Abusive employee - how to handle?

    Sacking would be ideal - however his role is crucial to the business and replacement would be difficult but not impossible. He knows this and plays on this fact. Also redundancy pay would be required to be paid out I would imagine if we didnt follow the correct channels to get rid.
  5. C

    Abusive employee - how to handle?

    1. Shouting, rude tone of voice, mood swings (doesnt talk some days but still 'does the job') 2. Customers have verbally told us on occasions that they do not like the way 'that man' spoke to them, which is quite embarrassing Its very hard to describe and trying to convey the aggressive...
  6. C

    Abusive employee - how to handle?

    Needing some advice for our family business. I will try and make this short and to the point! Family business which has been operating for 20+ years Owned and run by myself and wife Only employ 2 staff members One of which is problematic and always been 'hard to deal with' He continually picks...
  7. C

    Customer Agreeing Payment Terms

    Thanks @Newchodge for helping out. Can anyone clarify this is actually the case? Does this mean when serving the public invoices the payment terms are not actually enforceable by adding interest etc? The only option is court action?
  8. C

    Customer Agreeing Payment Terms

    Now this has confused me completely :D So the public are exempt from paying invoices on time and are not liable for interest?
  9. C

    Customer Agreeing Payment Terms

    Unfortunately some elderly customers do not have email
  10. C

    Customer Agreeing Payment Terms

    Great thanks for your help! Regarding the question about posting invoices - where does the customer stand given post takes a few days to arrive?
  11. C

    Customer Agreeing Payment Terms

    Thanks. So what we are saying in simple terms is we technically should be making our invoices due within 30 days if we don't have any formal agreement in place regarding the payment terms? Even if they do not pay within the 14 days legally we would have to wait until 30 days anyway?
  12. C

    Customer Agreeing Payment Terms

    So lets say the average invoice is around £100 mark. Yes the level of repeat customer is high with regular repeat service. I am also getting confused with the legal side of things that complies to invoicing business and the public - apparently the rules are different for each?! Note our...
  13. C

    Customer Agreeing Payment Terms

    Hello, Our business as it expands is being more and more effected by customers not paying in a timely manner. Agreeing Payment Terms When we issue an invoice we set the 'due date' two weeks from the date the invoice was generated and issued. Our terms on the bottom of the invoice state if...
  14. C

    Implications involved when re-charging customer

    Good point...
  15. C

    Implications involved when re-charging customer

    :D I realise it sounds very backwards however this is a rare circumstance where we are doing one of our customers a favour - we just want to make sure we aren't shooting ourselves in the foot here! Thanks for taking the time to clarify
See more
Top Bottom
Community
Articles
Menu