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There may be more chance of fraud with a telephone order (looking for some wood to touch) but we haven't yet had a charge back and we do between about 10 - 20 a week and insist on a land line number.
We spend more time checking telephone orders that the address, CV2 number etc tally up, and...
These people have contacted me 3 times in 2 days and are extremely pushy.
On the last call I must have said that I was not interested a dozen times before I finally put the phone down on them.
I then did a search for them on Google and found this forum so not all bad.
We use Bank of Scotland as our merchant and process using Protx. With Protx you should have 2 merchant accounts if you want Internet and phone accounts but Bank of Scotland are happy for you to have a virtual terminal with protx if you only do a small amount of your business via phone. This...